Teen/Tay Manager of Youth Success

BTWCSC•San Francisco, CA

21h•Onsite

About The Position

Booker T. Washington Community Service Center (BTWCSC), a Black-led and Black-serving nonprofit organization in San Francisco, seeks a culturally grounded, strategic Teen/TAY Manager of Youth Success to oversee all teen and transitional-age youth programming for youth ages 13–25. The role provides leadership, supervision, and vision for programs that support young people’s academic, emotional, and economic growth. Rooted in the Children’s Defense Fund Freedom School model and BTWCSC’s Freedom Academy values, the position uses identity-affirming, trauma-informed, and culturally responsive practices. The Manager is responsible for program quality, data integrity, and youth outcomes, and supervises Teen and TAY Coordinators, program aides, and youth interns. The role develops a connected pathway from middle school through high school and into adulthood, linking youth development, workforce readiness, higher education, and wellness supports. Programs aim to strengthen cultural pride, academic engagement, emotional wellness, leadership, peer relationships, postsecondary exposure, life skills, and intergenerational connections. This is a full-time, exempt, 100% in-person position based onsite in San Francisco. The regular schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with some nights and weekends; additional hours may be required for program activities and events. Travel to special events and field trips is required. The annual salary range is $85,000–$95,000, with benefits.

Requirements

Bachelor’s degree in Education, Social Work, Youth Development, or a related field.
At least 5 years of progressive experience working with teens and young adults.
At least 2 years of direct supervision or management experience.
Strong knowledge of San Francisco youth ecosystems, especially Black and historically marginalized communities.
Deep understanding of trauma-informed care, identity-affirming youth development, and racial-equity frameworks.
Demonstrated ability to manage staff, balance multiple projects, and meet grant deliverables.
Excellent communication, documentation, and interpersonal skills.
Proficiency with Google Workspace, Airtable, and DCYF CMS or similar data systems.
Valid California driver’s license, current auto insurance, and a clean driving record.
Ability to pass TB, background, and mandated-reporter clearances; applicants must pass a full background check and LiveScan.
Current CPR and First Aid certificate; certification must be renewed every two years.
Current TB immunizations; immunizations must be renewed every two years.
Child Mandated Reporter clearance, which may be completed upon hire.
Ability to work respectfully across diverse cultures and backgrounds, maintain discretion and confidentiality, and handle sensitive information.
Ability to work with people with diverse backgrounds, abilities, opinions, and perspectives; build rapport; exercise sound judgment; adapt to change; and pursue self-development.
Ability to stand for extended periods, kneel, reach, bend, and lift objects weighing more than 35 pounds.
Availability for occasional weekend work, some nights, additional program hours, and travel to special events and field trips.

Nice To Haves

Master’s degree.
Experience or familiarity with the Children’s Defense Fund Freedom School model is relevant to the program’s stated model, but is not listed as a required qualification.

Responsibilities

Oversee daily Teen and TAY program operations and ensure activities reflect cultural affirmation, joy, and pride in Black identity.
Supervise and coach the Teen Coordinator, TAY Coordinator, and program aides using trauma-informed, restorative, and equity-centered approaches.
Lead weekly Teen/TAY team meetings and biweekly coaching sessions to review data, respond to youth needs, and align program pathways.
Align Teen and TAY programming with the K–8 Freedom Academy to create a connected developmental pipeline.
Oversee curriculum and lesson-plan development featuring the histories, resilience, and contributions of Black and Brown communities while supporting academic and emotional growth.
Coordinate with the Associate Director of Expanded Learning & Enrichment to meet grant deliverables and measurable outcomes, including attendance, stipend tracking, and academic benchmarks.
Serve as the main escalation point for youth and family issues and ensure culturally responsive communication and solutions.
Maintain contact with parents, caregivers, and case managers to coordinate support, particularly for youth navigating trauma, housing instability, or academic barriers.
Oversee participant stipend programs and ensure payments are timely, accurate, and tied to attendance and participation metrics.
Connect Teen and TAY participants with BTWCSC wraparound services, including Food to Freedom, Bsafe, and Senior Wellness.
Incorporate Freedom School themes into Teen and TAY program cycles.
Create safe, inclusive learning spaces for Black LGBTQ+, immigrant, and differently-abled youth, with visibility and representation throughout programming.
Manage data collection and reporting systems, including Airtable and DCYF CMS, and ensure accurate records of attendance, participation, stipends, and case-management follow-ups.
Submit monthly narrative and data reports to the Associate Director of Expanded Learning and Enrichment.
Ensure compliance with safety, licensing, mandated-reporting, and workforce-development standards required by funders and city agencies.
Partner with the K–8 Freedom Academy Manager to coordinate grade-level transitions and mentoring opportunities among teens, TAY participants, and younger youth.
Cultivate and maintain partnerships with SFUSD schools, City College, and culturally aligned community-based organizations to expand postsecondary and employment opportunities.
Participate in citywide coalitions, conferences, and learning exchanges that strengthen BTWCSC’s visibility and impact in youth development.
Perform additional duties as assigned.

Benefits

100% employer-covered health, dental, and vision benefits.
Paid time off, including 15 vacation days, holidays, and Center seasonal breaks or closures.
Workers’ compensation.
Employee Assistance Program.
Monthly wellness benefit after 90 days.
Access to daily hot meals and snacks.
Commuter benefits after 90 days.
Life and disability insurance.
401(k) match plan with a 4% company contribution and a required 1% employee contribution.
Professional development opportunities, including conferences, seminars, webinars, and training.