Teen Staff - Front Desk

Boys & Girls Clubs of the Peninsula•Redwood City, CA

6d•Onsite

About The Position

Boys & Girls Clubs of the Peninsula (BGCP) is seeking Teen Staff for the Front Desk at its Redwood City Clubhouse. This role is crucial in empowering youth by establishing positive relationships, helping them develop problem-solving skills, and supporting their academic success. The Teen Staff member will also be responsible for communicating information about upcoming events and activities to members and the public, as well as managing program and membership data for reporting and administrative tasks. The position reports to the assigned Department Leader.

Requirements

A minimum GPA of 2.5 for the duration of the academic year. while employed with BGCP
Spanish fluency is required
Basic computer skills
Maturity and strong communication skills
Positive attitude, team player, strong customer service orientation
Attend all professional development classes
Attend all Teen Staff training
Work no more than the hours outlined on your work permit. If put on probation, teen staff are only allowed to work a max of 5 hours a week until they reach a GPA of 2.0
Punctuality
Professionalism
Positive
Responsible
Energetic
Strong written/verbal communication-skills

Responsibilities

Guide memorable tour for donors, families, large groups and any visitors.
Maintain cleanliness of the clubhouse.
Perform additional relevant duties as assigned
Greet, monitor, and track all members and visitors on site, including parents and volunteers
Manage student sign-in and sign-out process
Answer all phone calls and return messages in a timely manner
Create greeting banners and ensure accuracy of update information on entrance TV monitor
Create a positive work atmosphere and foster teamwork and constructive exchange of ideas with peers
Undertake other duties as assigned
Ensure tidiness of front desk working area
Enter all attendance and intake enrollment data in Salesforce, BGCP’s database
Build positive relationships with students in the program
Assist with facilitating orientations for brand new members and families
Communicate with students and families regarding enrollment and attendance issues
Greet and welcome parents into the program on a daily basis
Communicate and disperse information about upcoming events and activities to members, families, and the public.
Ensure that all information posted and dispersed is up-to-date and accurate.
Maintain positive relationships with all staff, students, volunteers, outside partners, as well as all visitors.