TechOps Specialist

Perk•Chicago, IL

6d•$75,000 - $100,000•Onsite

About The Position

Perk (formerly TravelPerk) is seeking an ambitious, motivated, and knowledgeable TechOps Specialist to contribute to building a world-class IT experience. This role is instrumental in all aspects of IT, from daily user support to impactful company-wide projects. The ideal candidate is smart, adaptable, comfortable with ambiguity, and people-focused, with a technical background and a passion for understanding how IT systems function. The more experience, the better.

Requirements

3-5+ years in IT support or systems administration.
Strong MacOS experience in a fast-paced or startup environment.
Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
Highly organized with a systems-oriented mindset; able to track devices and inventory across multiple offices.
Bias for action and ability to troubleshoot, solve problems, and follow through independently.
Friendly, clear communicator who can help teammates quickly and patiently, whether they’re in-office or remote.

Nice To Haves

Experience supporting hybrid teams or distributed environments.
Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
Past experience working with Apple Business Manager or zero-touch deployment tools.
Passion for documentation, process improvement, and enabling others to solve simple issues themselves.

Responsibilities

Serve as the first line of defense for employee IT issues, with a deep focus on macOS troubleshooting, application support, and network connectivity.
Own the full device lifecycle, including procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
Interface with vendors for repairs, warranty claims, and AppleCare tracking.
Manage inventory of peripherals and maintain conference room AV systems.
Set up laptops and essential software for new hires, ensuring a seamless onboarding experience.
Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.

Benefits

Competitive compensation, including equity in Perk
Generous vacation days
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
401k or Roth with company matching
HSA or FSA plan
Subscription to Wellhub, the gym benefit
Adoption benefits
Paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable Perk events, including travel to one of our hubs
Learning and professional development opportunities
iFeel - a mental health support tool with access to therapists year round
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice
"Work from anywhere" allowance of 20 working days per year