Tech Training & Adopt Spec

UMass Boston•Boston, MA

About The Position

The Technology Training & Adoption Specialist is responsible for campus-wide technology training, digital fluency, and technology enablement initiatives for emerging technologies and enterprise tools introduced by the Office of the CIO. This role ensures that faculty, staff, and students are prepared to use technology effectively, responsibly, and confidently, with particular emphasis on artificial intelligence (AI), collaboration platforms, and innovation-driven tools (XR Technologies). Reporting to the Director for Emerging Technology, Innovation & Digital Accessibility, the Specialist focuses on instructional delivery, adoption support, and skills development, serving as the primary training lead within the emerging technologies portfolio. The role translates innovation initiatives into usable, accessible, and sustainable practices across the campus community.

Requirements

Bachelor’s degree in Education, Instructional Design, Information Technology, Educational Technology, or a related field.
Five (5) or more years of experience delivering technology training, professional development, or instructional support.
Demonstrated ability to translate technical concepts for non-technical audiences.
Experience developing instructional materials in multiple formats.
Strong facilitation, communication, and presentation skills.
Ability to manage multiple training initiatives concurrently.

Nice To Haves

Experience providing training in a higher education or similarly complex environment.
Familiarity with AI tools, collaboration platforms, or emerging instructional technologies.
Knowledge of universal design for learning (UDL) and digital accessibility principles.
Experience supervising or mentoring student employees.
Background in instructional design, adult learning theory, or educational technology.

Responsibilities

Design, deliver, and maintain technology training programs related to AI, collaboration platforms, instructional technologies, and emerging tools.
Provide in-person workshops, consultations, demonstrations, and office hours for faculty and staff.
Develop and deliver modular training programs, micro-credentials, and role-based learning experiences.
Support campus users in building confidence and fluency with new and evolving technologies.
Provide advanced user consultation, guidance, and troubleshooting assistance for institutionally supported emerging technologies.
Create and maintain instructional materials including job aids, tutorials, videos, slide decks, and self-paced learning resources.
Ensure training materials are current, accurate, and aligned with institutional technology direction.
Contribute to training portals, internal documentation repositories, and learning sites supporting technology adoption.
Collaborate with IT colleagues to ensure consistency between training content and supported services.
Lead training and adoption efforts related to AI tools and platforms, supporting responsible, ethical, and effective use.
Partner with the Emerging Technology Strategist to incorporate hands-on technical examples into training offerings.
Reinforce institutional guidance related to AI governance, data protection, and responsible-use principles through training programs.
Support adoption of emerging technologies as they transition from pilot to broader campus availability.
Reinforce institutional guidance related to AI governance, privacy, security, accessibility, and responsible use through training and awareness initiatives.
Ensure all training materials and sessions follow accessibility and universal design best practices.
Provide Digital Accessibility focused guidance during training sessions to support inclusive technology use.
Collaborate with the Digital Experience & Accessibility Specialist on accessibility-related training initiatives.
Adapt training approaches to meet the needs of diverse learners and accessibility requirements.
Track training participation, feedback, and engagement metrics.
Use assessment data and stakeholder feedback to improve training offerings and delivery methods.
Assist with training logistics, scheduling, promotion, and coordination.
Stay current with emerging educational technologies, adult learning practices, and instructional design methods.
Develop relationships with departmental technology champions, early adopters, and campus partners to support technology awareness and adoption.
Track and report training participation, adoption metrics, learner feedback, and program effectiveness.