Technology Trainer

Veritas Automata

About The Position

The Technology Trainer develops and manages product training and knowledge content for a complex clinical trial technology platform. The role requires understanding how platform functionality fits into end-user workflows and the broader content ecosystem. The trainer works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and produced to a high standard. The position supports training needs associated with software releases and develops a range of learning materials and delivery methods for customers and internal users. It also builds and maintains customer-facing and internal knowledge resources, evaluates training effectiveness, and improves course content based on observations, surveys, and feedback.

Requirements

Bachelor’s degree in a business or health-related field from an accredited institution, or qualification as a licensed healthcare professional.
3 to 10+ years of related experience in health sciences, allied health, or IT.
Prior training experience in varied settings, including small and large groups, classroom, and online.
Exceptional attention to detail and commitment to precision and quality.
Enthusiasm, energy, willingness to learn and adapt quickly, and a positive, results-oriented approach.
Knowledge of ICH/GCP and local regulatory authority drug research and development regulations.
Knowledge of web-based communication tools for training delivery.
Demonstrated technical aptitude and ability to learn new technology quickly.
Proficiency with general computer hardware and software.
Self-starter and team player who collaborates and encourages effectiveness and efficiency.
Ability to multitask and work effectively in a fast-paced environment with changing priorities.
Strong English communication skills at C1 level, verbal and written, across all levels of the organization.
Excellent organizational and time-management skills, including the ability to prioritize work and meet deadlines.
Accountability, dependability, and strong commitment.
Customer service-focused approach to internal and external work.

Nice To Haves

Working knowledge of FDA Guidance Documents, EU Directives, or ISO 14155 regulations.
Knowledge of drug/device development and clinical monitoring procedures.
Experience working with agile technical development teams.

Responsibilities

Identify and assess current and future training needs in parallel with each software release.
Develop and deliver training using methods such as technical user guides, presentations, eLearning, classroom exercises, assessments, and online learning modules.
Create and maintain curriculum designs, training manuals, competency assessments, and testing for the platform’s user roles and job functions.
Monitor and periodically evaluate training program effectiveness, success, and return on investment, and report findings as appropriate.
Keep current with training trends, developments, and best practices.
Deliver customized training programs for customers and identify additional training and education needs for the company and its customers.
Create and maintain training project plan templates with the Customer Engagement team to support customer training and implementation deadlines.
Deliver classroom-style and online training to internal end users, in groups or individually.
Observe and survey end users in their work environment to improve course materials and delivery.
Build, maintain, and continuously improve the customer-facing product knowledge base, including user guides and knowledge articles.
Determine where new functionality belongs in the knowledge base, considering system areas, user roles, and workflows.
Interpret release documentation for new functionality and enhancements with minimal guidance, asking stakeholders targeted questions to confirm context and accuracy.
Support consolidation of internal product knowledge into a centralized internal knowledge base.