26-27 Technology Specialist / Trainer

Somerville Public Schools•Somerville, MA

About The Position

The Technology Specialist/Trainer provides instruction, training, and resources to facilitate classroom technology use and increase students’ technology knowledge. The role integrates technology to enhance learning, installs and maintains computer hardware and software, oversees classroom server configurations, provides technical support to administrators, staff, and students, and resolves school-site operational issues. The specialist also provides technology-related courses and professional development to district staff as directed by the Director of Technology. The position requires an associate degree in Computer Technology or Information Systems, supplemented by specialized computer courses, and 3 to 5 years of experience, or an equivalent combination of training and experience. A valid Massachusetts Driver’s License is required. The role is full-time, scheduled July through June, and reports to the Director of Technology. It is non-union and eligible for benefits under the SPS Non-Union Benefits Package. Pre-employment requirements include Massachusetts CORI clearance and fingerprints.

Requirements

Associate degree in Computer Technology or Information Systems, supplemented by specialized computer courses, and 3 to 5 years of experience, or an equivalent combination of training and experience.
Valid Massachusetts Driver’s License.
Ability to perform multiple technical tasks and periodically upgrade skills as job conditions change.
Ability to use diagnostic and application software, adhere to safety practices, and maintain accurate records.
Ability to perform basic mathematics, read technical information, compose documents, facilitate group discussions, and solve practical problems.
Knowledge of multiplatform personal computers and peripheral equipment, system security, server configurations, and troubleshooting methodologies.
Ability to work with a wide diversity of individuals and adapt to changing work priorities.
Ability to train audiences in formal and informal settings on technology-related topics.
Ability to operate computer hardware and software, office equipment, and motor vehicles.
Ability to exert up to 30 pounds of force occasionally and negligible force constantly to move objects.
Ability to operate hand tools and a ladder to install equipment.
Successful completion of Massachusetts CORI clearance and fingerprinting requirements.

Responsibilities

Assess malfunctions of computer and network hardware, software applications, and electronic equipment to identify repair and replacement needs.
Assist the Technology Department in managing and maintaining network equipment.
Provide remote troubleshooting and support to users experiencing workstation issues.
Coordinate with the Technology Department to configure classroom servers, peripherals, and shared devices.
Install computer hardware, peripherals, and application software across classrooms and other school areas.
Maintain computers, peripherals, and electronic equipment in safe, functional operating condition.
Maintain manual and electronic documents, files, and records, including maintenance, purchase, inspection, and repair records.
Maintain classroom server user accounts, including authorization, access, and passwords.
Perform basic network troubleshooting to maintain critical site operations.
Prepare status reports, user guides, and related materials.
Recommend hardware and software acquisitions, subject to Technology Department approval.
Respond to questions from site staff, parents, and students by providing information, guidance, or referrals.
Support technology-related classroom activities by providing information about procedures, processes, and safety.
Train school-site staff in software applications and hardware operations.
Assist other personnel as required to contribute to the efficiency and effectiveness of the work unit.
Attend school-site and Technology Department meetings to provide or gather information related to job functions.
Perform other related duties as assigned by the Director of Technology.