Technology Team Lead

BJC HealthCare • St. Louis, MO

5d

About The Position

Under general direction, the Technology Team Lead instructs, directs, and reviews the work of a team in accordance with project demands. The role serves as the team’s operational point of contact, manages escalations as needed, and supports timeline management through breakout plans. Epic or applicable certifications are required within six months of hire. The position may participate in an after-hours on-call rotation.

Requirements

• High school diploma or GED.
• 5–10 years of experience.
• Epic or applicable certification required within six months of hire.
• Previous analyst experience.

Nice To Haves

• Bachelor’s degree.
• 10 or more years of experience.
• Less than two years of supervisor experience.
• Certification or licensure in area of expertise.
• Epic Beaker certification is highly preferred.

Responsibilities

• Determine and delegate objectives and task responsibilities to individuals or teams as appropriate.
• Set quality, performance, and capability targets in line with organizational goals.
• Monitor performance and working relationships, and provide effective feedback to address individual issues.
• Encourage individual development of skills and capabilities in line with team and personal goals.
• Facilitate individual development by adjusting workload, targets, and team capacity.
• Ensure service delivery meets agreed service levels; diagnose delivery problems and initiate actions to maintain or improve service.
• Establish and maintain operational methods, procedures, and facilities, and regularly review them for effectiveness and efficiency.
• Investigate escalated, non-routine, and high-impact incidents with responsible service owners and seek resolution.
• Facilitate recovery after incident resolution; ensure resolved incidents are documented and closed; analyze metrics and report on incident management performance.
• Lead development of workforce plans to ensure appropriately skilled resources are available to meet organizational objectives and commitments.
• Ensure support requests are handled according to established standards and procedures.
• Draft and maintain application-support procedures and documentation.
• Manage application enhancements to improve business performance.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC automatic retirement contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health care and dependent care flexible spending accounts.
• Paid time off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED