Technology Systems Administrator

COVENANT VILLAGE INC•Gastonia, NC

4d•Onsite

About The Position

Come work at a certified Great Place to Work. Do you want a rewarding career where you will be a contributing member in life changing and purpose filled care and services, while truly making a difference in our Residents’ lives? We have great benefits such as medical, dental, vision, life and disability insurances, eligibility for the 403B retirement plan, Aflac insurance, free access to the ARISE Wellness Center, opportunities for professional growth, family like atmosphere, and much more. Work alongside a team of professionals who champion the mission, vision, and CV Cares core values of community, vision, commitment, accountability, respect, excellence, and safety. This is a great opportunity to work at Gaston County’s premier life plan community. We are hiring a full time Technology Systems Administrator to ensure the stability, security, and efficient performance of the technology systems that support our Life Plan Community. This role manages servers, networks, cloud services, and cybersecurity tools, while providing advanced technical support to staff and residents. The Systems Administrator helps protect sensitive data, supports clinical and operational applications, and contributes to a dependable technology environment that enhances resident care and organizational effectiveness. The start date is May 4, 2026.

Requirements

Bachelor’s degree in information technology or related field, preferred.
Three or more years of experience in systems or network administration.
Strong knowledge of systems and network software, hardware, and networking protocols.
Proficient with data backup and recovery systems.
Experience with firewalls, intrusion detection systems, antivirus software, and data encryption.
Strong problem solving, communication, and interpersonal skills.
Hands on knowledge of Windows Server, Active Directory, Azure AD, Microsoft 365, virtualization, networking, and cybersecurity.
Excellent communication, resident relations, organizational skills, customer service orientation, trouble shooting, and leadership ability.
Ability to work independently with initiative and as a collaborative and supportive member of a team.
Ability to act with integrity, professionalism, and confidentiality.
Warm and personable image, demonstrating the ability to connect effectively with the senior population across diverse functional abilities.
Patience and empathy are essential.
Adaptable, flexible and focused on meeting the needs of residents.
Strong organizational skills with keen attention to detail and possess creativity in problem-solving and task execution.
Ability to follow and give instructions accurately, maintain high standards of work quality even under pressure, and collaborate effectively with colleagues.
Adaptability to learn and utilize new software and technologies as needed.
Time management skills with a proven ability to meet deadlines; strong analytical and problem solving skills; the ability to prioritize tasks and to delegate them when appropriate.
Physical Requirements include prolonged periods of sitting at a desk and working on a computer, walking long distances, ability to lift 35 pounds at times, balance, climb, crouch, pull, push, reach, stand and stoop, adequate dexterity in hands to grasp and manipulate small objects.
Individuals will be exposed to inside and outside conditions and may be exposed to Bloodborne Pathogens however, proper training and protective devices will be provided.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Adequate safety training and equipment will be provided.

Nice To Haves

Experience in healthcare, senior living, or a Life Plan Community setting is a plus.

Responsibilities

Administers and maintains Windows Server, Active Directory, Azure AD, Microsoft 365, and virtualization platforms.
Monitors system performance, apply patches and updates, and ensures proper configuration and lifecycle management.
Supports storage solutions, application servers, and hosted cloud based services used across all levels of care.
Assists with managing network infrastructure including switches, Wi Fi, routing, VPN, DNS, DHCP, and firewalls.
Monitors network health, responds to performance issues, and helps implement planned upgrades and improvements.
Maintains accurate documentation including diagrams, inventories, and configuration standards.
Monitors alerts from EDR, SIEM, firewalls, and other security platforms; supports incident investigation and remediation.
Assists with configuration hardening, identity and access management, and adherence to security frameworks relevant to senior living and healthcare.
Supports vulnerability management, logging, and ongoing risk assessments.
Provides Tier 2/3 support for escalated issues and system outages with timely, user friendly resolution.
Troubleshoots hardware, software, networking, and security issues impacting employee or resident technology.
Collaborates with clinical and operational departments to maintain application reliability.
Manages and tests backups, recovery, and business continuity processes to ensure data integrity and uptime.
Supports proactive planning for incidents, outages, and recovery scenarios.
Works with the Director of Technology on IT projects, system enhancements, and infrastructure planning.
Maintains system documentation, procedures, inventories, and change records.
Provides staff training on technology tools, cybersecurity best practices, and new system features.
Performs any other duties and/or tasks that may be assigned on an as needed basis by an authorized supervisor in a cooperative manner.
Maintains confidentiality and respect for residents and employee privacy.
Creates an environment of pride and quality among all employees, encouraging them to achieve their highest potential.
Champions the mission, vision, and CV CARES core values of the community with all employees, residents, families, and guests.
Adheres to all Covenant Village policies and procedures.
Completes all assigned training by the deadline.