Systems Administrator, Office of Technology Servcies

Towson University•Towson, MD

9d•Onsite

About The Position

The Systems Administrator supports and administers enterprise desktop and server services within the Solutions Engineering (SE) group in Towson University’s Office of Technology Services (OTS). This position serves a critical role in addressing complex client‑side and backend technical issues that are escalated from the Help Center and field support teams. Working as part of a collaborative engineering group, the Systems Administrator provides advanced troubleshooting, operational support, and technical oversight to ensure reliable, secure, and well‑documented services for faculty, staff, and students. This role is responsible for resolving advanced client‑side issues that require deeper system knowledge, cross‑service analysis, or coordination with backend platforms. The Systems Administrator acts as a primary escalation point for selected desktop and endpoint services, bridging operational support teams and enterprise engineering functions. In addition to hands‑on issue resolution, the position contributes to identifying root causes, improving service reliability, and reducing repeat incidents through documentation and service improvements. The Systems Administrator also serves as the technical lead for select Solutions Engineering services, including the emergency alert system, software licensing servers, endpoint protection platforms, software deployment and patching solutions, and other newly implemented technologies. The position provides advanced support for services such as client drive encryption, printing, and other SE‑managed platforms. This role works closely with other engineers to maintain SE service offerings, acts as a secondary administrator for multiple systems, and contributes to technical planning and special projects. The position serves in a consulting capacity for academic and administrative units and collaborates regularly with Help Centers, Client Services, and Information Security teams. In addition, the Systems Administrator mentors and coordinates the Assistant Systems Administrator student employee by assigning work, providing training, and assisting with escalation of issues.

Requirements

Bachelor’s degree in related field.
Experience providing end‑user client support in a professional environment.
Working knowledge of Windows operating systems and common desktop software applications.
Ability to work effectively in a collaborative, team‑oriented environment.
Availability for occasional, scheduled off‑hour maintenance.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Nice To Haves

Two (2) years of related professional IT experience.
Experience working in a mid‑ to large‑sized organization.
Familiarity with Microsoft SCCM / MECM / Intune.
Familiarity with macOS administration.
Familiarity with JAMF.
Familiarity with scripting (e.g., PowerShell, shell scripting).
Familiarity with BitLocker drive encryption.
Familiarity with Microsoft 365 services.

Responsibilities

Supports and administers enterprise desktop and server services.
Addresses complex client-side and backend technical issues escalated from Help Center and field support teams.
Provides advanced troubleshooting, operational support, and technical oversight.
Resolves advanced client-side issues requiring deeper system knowledge, cross-service analysis, or coordination with backend platforms.
Acts as a primary escalation point for selected desktop and endpoint services.
Identifies root causes, improves service reliability, and reduces repeat incidents.
Serves as the technical lead for select Solutions Engineering services (emergency alert system, software licensing servers, endpoint protection platforms, software deployment and patching solutions, etc.).
Provides advanced support for services like client drive encryption and printing.
Works closely with other engineers to maintain SE service offerings.
Acts as a secondary administrator for multiple systems.
Contributes to technical planning and special projects.
Serves in a consulting capacity for academic and administrative units.
Collaborates with Help Centers, Client Services, and Information Security teams.
Mentors and coordinates the Assistant Systems Administrator student employee.