Technology Support Sr. Analyst
Bank of America•New York, NY
•$30 - $45•Onsite
About The Position
This job is responsible for supporting users in an elevated desktop support role. Key responsibilities include performing complex technical problem resolution of hardware and software issues remotely, by telephone, and/or on location for end users. Job expectations include working proactively to perform analytical, technical, and administrative functions, communicating technical information to clients and partners with care and empathy, and supporting peers and team members as needed.
Requirements
- Experience with Corp mobility, Office products, Windows 11, Collaboration tools (Webex, Zoom, Teams)
- High level Oral and Written Communications, Adaptability, Customer and Client Focus
Nice To Haves
- Experience with Smtools, Remedy, ARM, Mytechnology, Knowledge of E4E Capabilities
- 1+ year of experience in a technology support role
Responsibilities
- Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
- Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
- Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
- Partners with peer technology support teams, including desktop engineering, product managers, and application support teams to identify resolutions to incidents
- Investigates complex technology incidents to diagnose and resolve underlying causes impacting end users
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
