Technology Support Specialist

Coastal Villages Region Fund • Anchorage, AK

2d • Onsite

About The Position

SUMMARY
The primary job responsibilities include, but are not limited to, providing technical support for local and remote staff, facilitating and maintaining computer networks, and troubleshooting network issues in offices. Must have a friendly personality, be able to handle inquiries related to information technology, and give accurate information and assistance in a professional and high-quality manner.

Requirements

• A high school diploma or GED equivalent is required
• 1 year of previous technology support experience or industry-related experience is desired
• Successful applicants must possess the ability to represent the company in a professional manner, both verbally and in writing
• Strong computer skills and knowledge of Microsoft Office products is required, as well as knowledge of the operation of standard computer hardware and software
• Ideal candidates will possess organizational skills that enable them to multi-task and prioritize a high volume of tasks, while maintaining a high level of attention to detail and accuracy
• The abilities to be a confident communicator, eager to learn, remain flexible, and work as a team member is a must.

Nice To Haves

• The ability to understand and speak the Yup’ik/Cup’ik native language is strongly preferred.

Responsibilities

• Work and communicate effectively with users from all departments within the company, vendors/contacts from other companies, and audiences that may not always be compromised of technical personnel
• Provide technical support with minimal supervision
• Provide end user technical support for computer related hardware, software, printer, network, phone systems, and network issues
• Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers
• Assist with preventative maintenance to the servers and verify antivirus updates
• Assist administering PBX, corporate cellular phones, laptops, and other related hardware
• Assist maintaining daily and or monthly backups
• Possesses the ability to solve problems quickly in high-stress situations
• Travel, if necessary, to troubleshoot network issues
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees