Technology Support Specialist

Equity Methods • Scottsdale, AZ

1d • Onsite

About The Position

Equity Methods is seeking a motivated and proactive Technology Support Specialist to join our dynamic IT team. This role will provide comprehensive technical support to end users, including help desk services, onboarding and offboarding processes, and occasional physical labor such as setting up workstations or moving equipment. The successful candidate will work in-office five days a week (Monday through Friday) and will have the unique opportunity to learn from two seasoned IT professionals who will serve as mentors. We are looking for a self-starter eager to master dozens of technologies, take ownership of issues, and proactively create and document procedures to enhance operational efficiency.

Requirements

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Security or a related field (or equivalent experience).
• Experience: 1-3 years of experience in a help desk or end user support role preferred; entry-level candidates with strong enthusiasm for technology will be considered.
• Technical Skills: Familiarity with Windows 11, Microsoft Server and macOS environments. Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). Experience with ticketing systems, Jira, is a plus. Exposure to Active Directory, Microsoft 365, or other enterprise tools is preferred.
• Soft Skills: Self-starter with a strong desire to learn and take initiative. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to interact with end users and team members. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Physical Requirements: Ability to lift and move equipment (up to 50 lbs) and perform tasks requiring mobility, such as crawling under desks or climbing ladders for cabling.
• Work Schedule: Must be available to work in the Scottsdale office Monday through Friday, 9:00 AM – 5:00 PM.
• Background check required.

Responsibilities

• Help Desk Support: Provide first-line technical support to end users via phone, email, or in-person, with the help of our MSP, resolving hardware, software, and network-related issues promptly and efficiently.
• Onboarding/Offboarding: Facilitate the onboarding process for new employees by setting up workstations, accounts, and access to necessary systems; manage offboarding by deactivating accounts, collecting equipment, and ensuring compliance with IT policies.
• Physical Labor: Perform tasks such as installing and configuring hardware, moving IT equipment, and setting up office technology (e.g., monitors, desktops, TVs).
• Issue Ownership: Take full ownership of reported issues, from initial troubleshooting to resolution, escalating complex problems to senior IT staff when necessary.
• Procedure Development: Proactively identify opportunities to improve IT processes, create and document standard operating procedures (SOPs), and maintain an organized knowledge base.
• Technology Learning: Actively learn and support a wide range of technologies, including operating systems (Windows, macOS), productivity software (e.g., Microsoft Office), and enterprise systems (e.g., Active Directory, JIRA, InTune, Jamf, VPNs).
• Inventory Management: Assist with tracking and maintaining physical and digital inventory, ensuring equipment and assets are properly documented and maintained.
• User Training: Provide basic training and guidance to end users on technology usage and best practices to improve their productivity and security awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees