Technology Support Specialist
About The Position
We’re looking for a skilled Technology Support Specialist to provide exceptional frontline technical support to staff across Velocity Credit Union. In this role, you’ll ensure employees have the reliable tools, access, and systems they need to serve our members effectively. If you enjoy troubleshooting, building relationships, and improving the user experience through technology, this could be the role for you. At Velocity, we are committed to upholding our mission of providing our community with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplifying our core values daily, and stand by the credit union philosophy of 'People Helping People' to continue driving our vision of making a positive impact on our members and their financial goals. As a Technology Support Specialist, you’ll serve as the first point of contact for staff technology needs, delivering support with professionalism and care. You’ll troubleshoot issues related to hardware, applications, user access, and connectivity, ensuring employees can work efficiently and securely. Beyond daily support, you’ll contribute to process improvements, documentation, and staff training to reduce recurring issues and enhance technology adoption. The Technology Support Specialist will collaborate closely with infrastructure and application teams to resolve complex cases, support system rollouts, and help shape a seamless and reliable technology experience across Velocity Credit Union.
Requirements
- High school diploma or equivalent required; Associate degree in Computer Science, Information Systems, or related field preferred.
- Minimum of 3 years of experience in IT support or service desk roles, preferably within a financial institution.
- Excellent written and verbal team-based communication skills.
- Ability to exercise independent judgment to analyze and diagnose problems and issues in industry-specific applications
- Ability to work in a fast-paced environment with high attention to detail.
- Effective time management skills, including the ability to prioritize responsibilities and organize work tasks.
- Ownership of the customer experience through issue resolution.
- Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
- Ability to travel between HQ, data centers, branch locations, and ATM sites as required in the Austin Metro Area.
Nice To Haves
- CompTIA A+ certification.
- CompTIA Network+, Security+, or equivalent technical certifications.
Responsibilities
- Serve as the first point of contact for staff technology needs
- Troubleshoot issues related to hardware, applications, user access, and connectivity
- Contribute to process improvements, documentation, and staff training
- Collaborate closely with infrastructure and application teams to resolve complex cases, support system rollouts, and help shape a seamless and reliable technology experience
Benefits
- This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
