Technology Support Specialist

Bethel University • Mishawaka, IN

4h

About The Position

The Technology Support Specialist reports to the Director of User Support. This position is responsible for responding to and resolving day-to-day technology support requests involving desktop and software support, communication systems, educational technology, printers and copiers, general network and cable infrastructure needs, and mobile technology.

Requirements

• Minimum of two-years experience in information technology.
• Experienced in current Microsoft Operating Systems, 365/Office Suite, Microsoft Azure technologies, and mobile technologies.
• Experienced in current Apple computer systems and mobile technologies.
• Knowledge of MDM and update technologies for Windows and Mac.
• Basic knowledge in scripting languages and group policy.
• Knowledge of network technology (TCP/IP, routers, switches, firewall).
• Knowledge of VOIP.
• Knowledge of LMS platforms.
• Experience in customer service.
• Associate degree in computer science or comparable experience in information technology.
• Able to communicate professionally with patience, clarity, and kindness.
• Works collaboratively in a team setting.
• Exhibits initiative and a willingness to learn.
• Able to quickly grasp and master new skills.
• Well-organized.
• Attention to detail.
• Able to manage projects, resources, and information.
• Able to function independently within established job responsibilities and parameters.
• Able to clearly explain technological processes to non-technical users.
• High regard and adherence to security policy and procedures.
• Must embody Christian character and able to build relationships across the university.

Responsibilities

• Help students, faculty, and staff with basic needs and requests.
• Perform repairs and maintenance of end user devices.
• Assist with network switches, communication devices, and cable infrastructure.
• Oversee portable technology inventory and setups.
• Manage campus printing, copying, and scanning devices and supplies.
• Contribute to student, faculty, and staff technological onboarding.
• Maintain organization of technical work areas.
• Respond to all campus support needs in a timely fashion with a high level of customer service.
• Identify opportunities to improve services to the campus with new products or technologies.
• Assist other areas as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree