Technology Support Specialist (Temporary)
About The Position
A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA. You’ll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You’ll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime.
Requirements
- Windows 11 and macOS
- Microsoft 365 / Office 365
- Active Directory / Azure AD
- Endpoint management: Intune/SCCM and JAMF
- ITSM ticketing systems: Freshservice, ServiceNow, or similar
- Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels
- 3–5 years of experience in an IT support role
- Confident, professional support for executives and VIP users
- Strong customer mindset with a drive to improve the experience
- Ability to thrive in a fast-paced environment by prioritizing and multitasking
- Clear ownership, seeing issues through to full resolution
- Prompt, accurate communication with users and third-party partners
- Strong organization, planning, and follow-through
Nice To Haves
- ITIL V4 Certification
- Microsoft Certification
- Mac Certification
- Experience working in broadcast/media
Responsibilities
- Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.
- Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”).
- Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.
- Support onboarding and user training; assist with local office initiatives and broader IT projects.
Benefits
- Contract Hourly Pay Rate: $40.00
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
