Technology Support Specialist - Colorado Springs School District 11
About The Position
Responsible for planning, installation, operation, testing and day to day troubleshooting Apple/PC network based computer technology and other Audio/Visual equipment. Serves as first line of defense to provide technical assistance and support to staff in a timely manner. Troubleshoots hardware, software, and network problems. Monitors the implementation, utilization, and maintenance of all technology equipment and AV components. Serves as a liaison to the Support Center/Help Desk. Organizes complex tasks and processes. Develops systems/plan for: inventory, repair records, equipment location, resource maintenance, and replacement/upgrade of technology equipment. Provides an extremely high level of customer service for internal and external customers. Communicates with users in implementing and monitoring district policies, procedures, and security controls. Collaborates with appropriate stakeholders to solve problems effectively. Leads and facilitates collaboratively. Planning and implementing pilot projects to include creating, testing and/or modifying computer systems and/or programs. Installs, maintains, and troubleshoots network inter-connection in coordination with other IT departments. Develops and implements in-service training activities for users and staff. Provides technical and in-service assistance and support for inter/intra network communications including voice, data and video. Maintains logs, records and files related to repair and productivity. Keeps informed of and disseminates information on developments and changes in the technology field. Manages and upgrades digital signage. Interacts with a variety of presenters to determine technology needs. Provides on-demand training and support to internal and external customers for technology requirements.
Requirements
- Demonstrated technical competencies in building-based hardware and software.
- Ability to work cooperatively with others and as a team member.
- Demonstrated abilities in organizational, human relations, oral and written communications skills.
- Ability to foster and manage change
- Knowledge of the principles, concepts and practices of networking, configuration, hardware and software as applied to the requirements of the District.
- Ability to plan, install, operate and maintain site technology hardware and software
- Ability to communicate effectively using strong written, verbal, and electronic communication skills.
- Ability to work cooperatively and coordinate effectively with others that possess both technical and non-technical backgrounds.
- Have the equivalent of 2 years of college or a 2 year college degree or passed the Work Keys test.
Nice To Haves
- Two years of technology experience preferred.
- Demonstrated technical competencies in computer hardware and software preferred.
Responsibilities
- Strategic acquisition and maintenance of all networks, hardware, software and resources
- Serves as first line of defense to provide technical assistance and support to staff in a timely manner.
- Troubleshoots hardware, software, and network problems.
- Monitors the implementation, utilization, and maintenance of all technology equipment and AV components.
- Site level network manager.
- Serves as a liaison to the Support Center/Help Desk.
- Upholds policy and procedures consistent with District vision, mission, goals, policies, and procedures.
- Organizes complex tasks and processes.
- Develops systems/plan for: inventory, repair records, equipment location, resource maintenance, and replacement/upgrade of technology equipment.
- Develops and puts into practice a personal professional growth plan that is aligned to program goals.
- Provides an extremely high level of customer service for internal and external customers
- Communicates with users in implementing and monitoring district policies, procedures, and security controls.
- Analyzes and solves problems effectively
- Collaborates with appropriate stakeholders to solve problems effectively.
- Leads and facilitates collaboratively
- Planning and implementing pilot projects to include creating, testing and/or modifying computer systems and/or programs
- Installs, maintains, and troubleshoots network inter-connection in coordination with other IT departments
- Develops and implements in-service training activities for users and staff
- Provides technical and in-service assistance and support for inter/intra network communications including voice, data and video.
- Maintains logs, records and files related to repair and productivity
- Keeps informed of and disseminates information on developments and changes in the technology field.
- Manages and upgrades digital signage
- Interacts with a variety of presenters to determine technology needs
- Provides on-demand training and support to internal and external customers for technology requirements
- Performs all other duties/work as required.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
