Technology Support Specialist, Part-Time
Elmhurst University•Elmhurst, IL
•$17 - $20•Onsite
About The Position
The Technology Support Specialist provides technology support for students, faculty, and staff on a part-time basis. Assists users with technology resources, including hardware, software, network connections, technology accounts, and University systems. Responsible for audiovisual issue resolution in classrooms and in public areas during meetings and special events.
Requirements
- Associate’s degree or equivalent college level coursework.
- Experience providing customer service in a professional setting.
- Knowledge of Microsoft and Apple operating systems, hardware, and software.
- Ability to troubleshoot issues independently or as part of a team.
- Ability to multitask and provide quality assistance in urgent situations.
Nice To Haves
- Technology related experience in higher education.
- Experience maintaining classroom and audiovisual technology.
- Experience supporting technology system access and usage.
Responsibilities
- Serves as a level one to a level two technology support representative for the Office of Information Services.
- Manages the Technology Service Desk during evening hours, including email, telephone, and ticketing system responsibilities.
- Assists with access and usage of all University systems.
- Provides information and support for students, faculty, and staff with technology account activation, usage, troubleshooting.
- Remediates computer lab and classroom technology and audiovisual equipment issues.
- Remediates technical and audiovisual issues at campus events.
- May supervise and assign tasks to student employees.
- Escalates issues related to technology account access and system errors and outages to appropriate department leadership by phone in a prompt and detailed manner.
- Assists commuter and residential students with network connectivity issues in all campus buildings, including residence halls, and provides limited support for personally owned devices.
- Demonstrates a strong commitment to continuous improvement.
- Supports the University’s mission, vision and values.
- Completes small projects and provides other general technology assistance as assigned.
Benefits
- An overview of Elmhurst University benefits is available here.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
