Technology Support Specialist II

Redwood City School District•Redwood City, CA

10h•$8,421 - $10,749•Onsite

About The Position

The District Tech Support Specialist II is responsible for the installation, configuration, and maintenance of district-wide networks, including WAN, LAN, WLAN, intranet, and Internet circuits. This role involves the design, implementation, security, troubleshooting, monitoring, and documentation of these systems. Additionally, the specialist will configure and maintain the Voice Over Internet Protocol (VoIP) intranet and InformaCast systems, manage backups, monitor and upgrade storage area networks (SAN) and network-attached storage (NAS) devices, and handle disaster recovery planning. The position requires implementing and maintaining data, server, and software upgrades, writing scripts for automation, managing user databases, and developing enterprise databases, websites, and networks. A key responsibility includes configuring and maintaining Active Directory, Group Policies, and network printing services. The specialist will also maintain current hardware and software architecture, perform database server administration, and manage Microsoft and Apple X-Serve systems. Evaluating, designing, and maintaining enterprise software applications, as well as administering email servers and mobile device management systems, are also part of the role. The position involves monitoring computer and network systems for security and resource utilization, and repairing operating systems and network equipment. The specialist will configure onsite network systems to ensure efficient operations and perform other duties as assigned. The ability to develop network documentation, research and implement network upgrades and security solutions, recommend technical solutions to improve student learning, work cooperatively with various stakeholders, plan and organize multiple tasks, work under pressure with changing priorities, meet timelines, plan for future upgrades, and work flexible schedules is essential.

Requirements

At least 2-4 years of experience with network (WAN, LAN, WLAN, intranet, Internet) maintenance/troubleshooting, analysis, management, support, and systems administration
Proficient with network hardware, routers, managed switches, wireless access points and other network appliances, particularly Cisco
At least 2-4 years of experience managing complex systems, servers, networks, websites, and/or databases.

Nice To Haves

Bachelor's degree in Computer Science or a related field preferred
Associate's degree in Computer Science or a related field with one of the following Cisco certifications: CCNA, CCNP, or CCIE
Advanced degree desirable.

Responsibilities

Install, configure and maintain district wide networks (WAN, LAN, WLAN, intranet, Internet circuits) including the design, implementation, security, maintenance/troubleshooting, proactive monitoring/analysis, and documentation of these systems
Configure and maintain the Voice Over Internet Protocol (VoIP) intranet as well as Internet Protocol (IP) based Informa Cast systems (bell schedules, speaker and clock system) at all sites
Perform system maintenance and upgrades during off-peak/non-production hours so as to lessen the impact to end-users
Manage and maintain local and off-site backups, backup software using enterprise backup solutions
Monitor, maintain, and upgrade storage area networks (SAN) and network attached storage (NAS) devices.
Knowledge and experience in disaster recovery planning and implementation.
Implement and maintain data, server (hardware) and software upgrades.
Write programs and code (e.g. Mac/UNIX shell scripting, AppleScript, Windows batch scripting, SQL queries) to streamline and automate various processes
Manage and maintain multiple local and web-based user databases; work with SQL
Develop, administer and maintain enterprise databases, websites, and networks, including standards and procedures.
Configure, design, and maintain Active Directory including Group Policies, network printing services, account and group management, and security.
Maintain current network and systems hardware architecture and software.
Knowledge of T-SQL based databases or related technologies to support systems and operations.
Perform database server configuration, installation, querying and programming, upgrades and maintenance.
Perform Microsoft and Apple X-Serve service-side administrative tasks.
Evaluate, design, monitor, implement and maintain computer enterprise software applications.
Install, upgrade, configure, and maintain all server-side applications for managing tablets and mobile devices.
Administer and maintain e-mail server & calendaring system in addition to SPAM filtering.
Manages and monitors a variety of computer & network systems & functions (e.g. WAN/LAN connections, network traffic, performance, Firewall, VPN, web interfaces, etc.) for the purpose of ensuring that district systems are secure and resources are effectively utilized.
Repairs operating systems and network equipment (e.g. servers, data communications hardware, lines, modems, network devices, switches, routers, etc.) for maintaining equipment in a safe and functional operating condition.
Configures onsite network systems (e.g. servers, routers, network security, network storage) for ensuring efficient operations.
Perform other duties as assigned.
Develop and maintain network documentation such as diagrams, plans and specifications.
Research, design, coordinate and implement data network upgrades and security solutions.
Recommend technical solutions that solve organizational issues to improve student learning.
Work cooperatively with customers, staff, vendors, contractors, and members of the public.
Plan, organize, coordinate, prioritize and handle multiple tasks.
Work under pressure with priorities and deadlines that may be subject to changes and frequent interruptions.
Ensure timelines and project goals are met.
Plan for future hardware architecture and software upgrades.
Work flexible schedules as needed to perform network and system maintenance and upgrades.