Technology Support Specialist II
About The Position
The District Tech Support Specialist II is responsible for a wide range of technical duties including the installation, configuration, and maintenance of district-wide networks (WAN, LAN, WLAN, intranet, Internet circuits). This role involves the design, implementation, security, troubleshooting, monitoring, and documentation of these systems. Additionally, the specialist will manage and maintain Voice Over Internet Protocol (VoIP) and Informa Cast systems, handle local and off-site backups, monitor and upgrade storage area networks (SAN) and network attached storage (NAS) devices, and perform system maintenance and upgrades during off-peak hours. The position also requires writing scripts for automation, managing user databases and enterprise databases, websites, and networks, and configuring Active Directory. The specialist will also administer email servers, filter spam, and manage various computer and network systems to ensure security and efficient resource utilization. This role involves repairing operating systems and network equipment, configuring onsite network systems, and performing other duties as assigned. The ability to develop network documentation, research and implement data network upgrades and security solutions, recommend technical solutions, work cooperatively with various stakeholders, plan and manage multiple tasks under pressure, and work flexible schedules is essential.
Requirements
- At least 2-4 years of experience with network (WAN, LAN, WLAN, intranet, Internet) maintenance/troubleshooting, analysis, management, support, and systems administration
- Proficient with network hardware, routers, managed switches, wireless access points and other network appliances, particularly Cisco
- At least 2-4 years of experience managing complex systems, servers, networks, websites, and/or databases
Nice To Haves
- Bachelor's degree in Computer Science or a related field preferred
- Associate's degree in Computer Science or a related field with one of the following Cisco certifications: CCNA, CCNP, or CCIE
- Advanced degree desirable
Responsibilities
- Install, configure and maintain district wide networks (WAN, LAN, WLAN, intranet, Internet circuits) including the design, implementation, security, maintenance/troubleshooting, proactive monitoring/analysis, and documentation of these systems
- Configure and maintain the Voice Over Internet Protocol (VoIP) intranet as well as Internet Protocol (IP) based Informa Cast systems (bell schedules, speaker and clock system) at all sites
- Perform system maintenance and upgrades during off-peak/non-production hours so as to lessen the impact to end-users
- Manage and maintain local and off-site backups, backup software using enterprise backup solutions
- Monitor, maintain, and upgrade storage area networks (SAN) and network attached storage (NAS) devices
- Implement and maintain data, server (hardware) and software upgrades
- Write programs and code (e.g. Mac/UNIX shell scripting, AppleScript, Windows batch scripting, SQL queries) to streamline and automate various processes
- Manage and maintain multiple local and web-based user databases; work with SQL
- Develop, administer and maintain enterprise databases, websites, and networks, including standards and procedures
- Configure, design, and maintain Active Directory including Group Policies, network printing services, account and group management, and security
- Maintain current network and systems hardware architecture and software
- Perform database server configuration, installation, querying and programming, upgrades and maintenance
- Perform Microsoft and Apple X-Serve service-side administrative tasks
- Evaluate, design, monitor, implement and maintain computer enterprise software applications
- Install, upgrade, configure, and maintain all server-side applications for managing tablets and mobile devices
- Administer and maintain e-mail server & calendaring system in addition to SPAM filtering
- Manages and monitors a variety of computer & network systems & functions (e.g. WAN/LAN connections, network traffic, performance, Firewall, VPN, web interfaces, etc.) for the purpose of ensuring that district systems are secure and resources are effectively utilized
- Repairs operating systems and network equipment (e.g. servers, data communications hardware, lines, modems, network devices, switches, routers, etc.) for maintaining equipment in a safe and functional operating condition
- Configures onsite network systems (e.g. servers, routers, network security, network storage) for ensuring efficient operations
- Perform other duties as assigned
- Develop and maintain network documentation such as diagrams, plans and specifications
- Research, design, coordinate and implement data network upgrades and security solutions
- Recommend technical solutions that solve organizational issues to improve student learning
- Work cooperatively with customers, staff, vendors, contractors, and members of the public
- Plan, organize, coordinate, prioritize and handle multiple tasks
- Work under pressure with priorities and deadlines that may be subject to changes and frequent interruptions
- Ensure timelines and project goals are met
- Plan for future hardware architecture and software upgrades
- Work flexible schedules as needed to perform network and system maintenance and upgrades
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
