Technology Support Specialist / Helpdesk Analyst

IPolarity LLC • Hanover Township, NJ

12h • $30 - $30 • Onsite

About The Position

We are looking for an experienced Technology Support Specialist / Helpdesk Analyst to join our client's IT team and provide enterprise-level technical support in a dynamic, multi-vendor environment.

Requirements

• 5+ years of experience supporting PC/Mac/Chrome environments.
• Hands-on experience with SCCM, Microsoft Intune, Active Directory, Microsoft 365, networking fundamentals, printers, mobile devices, and VoIP.
• Experience with inventory management and service desk operations.
• Strong analytical, troubleshooting, and customer service skills.
• CompTIA (A+, Network+) and/or Microsoft Certifications (MCP or equivalent) required.

Responsibilities

• Configure, deploy, and support PC, Mac, Chrome devices, and peripherals.
• Provide enterprise support for SCCM and Microsoft Intune managed endpoints.
• Troubleshoot hardware, software, networking, and enterprise-related issues.
• Create, test, and deploy workstation OS images.
• Support Active Directory, Microsoft 365, Okta, Wi-Fi, VoIP, and cloud applications.
• Maintain IT ticketing systems and knowledge base documentation.
• Provide Level 2 Audio/Visual (AV) support for conferencing technologies.
• Manage IT asset inventory and procurement activities.
• Deliver exceptional customer service while supporting users across global offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed