Part Time Technology Support Services (TSS) Assistant

Bunker Hill Community College•Boston, MA

11d•Hybrid

About The Position

The Information Technology Department is looking to hire a Part-Time Non-Benefited Technology Support Services (TSS) Assistant. The TSS Assistant will work in collaboration with TSS members to provide support and service to the BHCC computer user community.

Requirements

Knowledgeable in the use of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
Experience in the use of mobile devices such as laptops, tablets, and smart phones
Must have very good communication skills
Can take and follow technical directions
Proven ability to work effectively with a diverse student, faculty and staff population

Nice To Haves

Knowledgeable in the support of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
Experience in the support of mobile devices such as laptops, tablets, and smart phones

Responsibilities

Replacing keyboard, mouse, and other peripheral equipment of workstations
Unboxing & placing computers & peripherals
Loading paper in printers/replacing toner and ink cartridges
Removal of paper jams in printers
Providing escalation to help student log in or obtain access to applications
Assistance in navigation to core College applications (such as Moodle) and websites
Help in maintaining clean labs and work areas
Alert supervisor of problems or student issues that may not be readily resolvable
Power on workstation in lab areas and check for operability and report any malfunctioning equipment to supervisor
Assist in issues of student email access
Have a high level of customer support as you are helping our students