Technology Support Representative II

Domino's•Ann Arbor, MI

9d•Onsite

About The Position

The Technology Support III role owns complex technical issues and incidents end‑to‑end, ensuring system stability, risk mitigation, and customer trust. This role applies advanced diagnostics and systems thinking while leading incident triage, coordinating cross‑functional response, and serving as the primary bridge between GlobalCare and Engineering, Product, and Platform teams. The position plays a critical role in translating technical findings into business impact and institutionalizing learning across the support model.

Requirements

Demonstrated experience supporting complex technical environments
Advanced troubleshooting and diagnostic skills
Experience leading or coordinating incident response
Strong ability to communicate technical concepts in business terms
Experience collaborating with Engineering, Product, or Platform teams
Proven experience in technical writing, content creation, or writing online help/knowledge base articles.

Nice To Haves

Bachelor’s degree preferred; equivalent experience considered

Responsibilities

Own complex issues and incidents end‑to‑end, ensuring stability, risk mitigation, and customer trust
Lead incident triage and coordination, driving urgency, clarity, and accountability across teams
Apply systems thinking and advanced diagnostics to identify root cause and prevent recurrence
Act as the primary liaison between GlobalCare and Engineering, Product, and Platform teams, influencing priorities and outcomes
Translate technical findings into business impact, trends, and actionable insights
Maintain clear, consistent communication with all stakeholders throughout the incident lifecycle
Build and maintain knowledge base articles
Coach teams in real time during active incidents to improve capability and outcomes