Technology Support Intern

Lyric Opera of Chicago•Chicago, IL

4d•$17•Onsite

About The Position

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city. The Technology Support Intern is responsible for learning and providing Level 1 technical support for the help desk including desktop, network, and peripheral technology infrastructure and service delivery. This position reports to the System Administrator and works closely with all departments for end-user support and service. In addition, the internship offers the opportunity to participate and learn from a variety of current IT projects based on interest such as CRM, Point of Sale, E-commerce, or Networking.

Requirements

Currently pursuing an undergraduate degree in computer sciences.
Preferably in the second or third year of an accredited college or university.
1+ years of experience in Technology Support, or a related technology-oriented discipline.
Strong skills in MS-Office, Windows, Google, and Desktop support.
Good oral/written, documentation, and user service skills.
Exceptional customer service and communication skills.
Developing general knowledge of hardware and peripheral operations and maintenance, including PCs, Canon and HP LaserJet printers, Wi-Fi, Telephones and Microsoft networks.

Nice To Haves

Macintosh experience is a plus.

Responsibilities

Efficiently provide IT help desk services.
Assist with basic troubleshooting with a willingness to learn new technologies.
Use Help Desk ticket system to document all requests & resolutions.
End User account management in Active Directory, Artsvision, CMS, Tess\Ramp, etc.
Perform installation of required hardware/software.
Assist users with basic orientation and training for optimum usage of HW\SW.
Act as IT team representative for intake of user assistance requests.
Interface with users via telephone, remote software, or in person to identify, research, and diagnose problems.
Resolve issues or engage other internal/external technical staff to assist, as needed.
Escalate items as appropriate to Level 2 and Level 3 help desk staff.
Participate in one major IT project.