Technology Support III
About The Position
The Technology Support III serves as the primary onsite technology resource for Walmart's Washington, DC office, delivering exceptional end-user support while coordinating with partner technology teams to provide a seamless technology experience. This role also provides regional support for the Herndon office as business needs require. The Tech Spot team, a vital part of the APEX organization, delivers timely and personalized technology support that associates rely on to stay connected and productive. This team focuses on enhancing associate productivity through effective problem solving, seamless operations and effective communication. Associates collaborate to reduce risks and drive continuous improvement, fostering a reliable support environment that upholds Walmart’s commitment to operational excellence and associate success.
Requirements
- Experience providing hands-on technical support in a corporate environment.
- Strong troubleshooting and problem-solving skills across hardware, software, and collaboration technologies.
- Ability to build relationships and communicate effectively with associates, executives, and cross-functional technology teams.
- Ability to prioritize multiple requests while maintaining excellent customer service.
- Experience coordinating issues through resolution while working across multiple support organizations.
- Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 1 year’s experience in technology, system management and integration, process design, or related area OR 3 years’ experience in technology, system management and integration, process design, or related area.
Nice To Haves
- Supervisory experience
- Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
- Working on cross-functional project teams.
Responsibilities
- Serve as the primary onsite technology support resource for Walmart's Washington, DC office, delivering exceptional end-user support through the Tech Spot.
- Troubleshoot and resolve hardware, software, collaboration tools, mobile devices, printers, and other technology issues while managing incidents through ServiceNow.
- Monitor site technology health, proactively identify operational issues, and coordinate resolution efforts across multiple technology teams.
- Partner with Executive Support and Conference Room Operations teams to provide timely assistance, manage escalations, and ensure seamless meeting and executive support experiences.
- Support device lifecycle management, including hardware deployment, replacements, asset recovery, and inventory tracking.
- Provide onsite support coverage, as needed, for the Herndon, VA office, collaborating with regional support teams to meet business needs.
- Drive operational excellence by maintaining documentation, supporting technology rollouts, identifying process improvements, and building strong partnerships with Facilities, Security, Engineering, and business stakeholders.
Benefits
- Incentive awards for performance
- 401(k) match
- Stock purchase plan
- Paid maternity and parental leave
- PTO
- Multiple health plans
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- Company-paid life insurance
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live better U) for full-time and part-time associates
- Tuition, books, and fees are completely paid for by Walmart
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
