Technology Support Engineer

Corin Group • Raynham, MA

4d • Hybrid

About The Position

Corin is recruiting for a Technology Support Engineer to join our team. The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics platforms). They will utilize their methodical troubleshooting skills to triage, diagnose and provide solutions. Their work is split between scheduled activities (installation, preventative maintenance) and unscheduled emergency support. They utilize their knowledge of the system technical behavior as well as their understanding of the clinical workflow to identify failure modes, and root causes. Due to their knowledge of the system, they will often provide technical user training, and support customer relationships. They will work closely with the engineering teams for product and process improvements. Technology Support is split between remote support and on location support (requiring travel – domestic and international). This role is part of a global team. Due to the naturally variable schedule, the TSE will be involved in engineering investigational work in the Raynham, MA office when not directly involved in Support work.

Requirements

• Bachelor’s degree in engineering or related discipline
• Minimum of 2 years of related work experience (field service or similar)
• Experience of time management and QMS work documentation
• Experience in Regulatory and Quality System Requirements
• Fluent in English – including technical documentation and record keeping
• Exceptional interpersonal & communication skills and a passion for customer service – customer facing role
• Travel - valid passport, unrestricted domestic and international, short period – multiple trips
• Ability to work in Israel would be highly considered
• Adaptive – pressure to deliver tight deadlines in an environment with multiple & changeable priorities
• Motivated - able to work alone as well as effectively within a team
• Established track record of working independently, making critical decisions, and offering creative problem-solving skills

Nice To Haves

• Experience working within the hospital operating theatre environment
• Experience in the medical device or surgical industry (preferably orthopaedics)
• Experience of robotics or highly complex products, able to troubleshoot and repair complex installations
• Electrical/Software/Data troubleshooting skills

Responsibilities

• Installation of systems at user sites
• Upgrades of existing systems
• Preventative Maintenance visits at user sites
• Training of users on maintenance and technical troubleshooting of systems
• Troubleshoot and provide solutions – via direct user discussion, remote review of log files and other system details, guided troubleshooting steps
• Remote support – phone and digital
• On-site field visits – within operating theatre or hospital environment
• Provide liaison and support for spare parts logistics to the end user
• Continuous Improvement of Product and Processes
• Engineering Development/Improvements
• Manage work calendar and travel.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level