Technology Support Assistant
Dickinson Independent School District•Dickinson, TX
•Onsite
About The Position
Provide entry-level support and maintenance for computing devices. Resolve hardware and software issues, ensuring minimal disruption to the learning environment. Provide presenter support. Filter user issues and escalate to the PC Support Specialist or other staff as appropriate.
Requirements
- Currently enrolled in or a recent graduate of a Technical College or University program in Computer Science or a related field (preferred)
- Possession of or progress toward PC repair certifications (e.g., CompTIA A+) (preferred)
- Basic knowledge of PC/laptop hardware, Chrome, and Windows OS
- Ability to operate basic tools and handle peripheral accessories
- Familiar with standard networking connections
- Ability to conduct research on issue and troubleshoot solutions
- Strong customer-service orientation
- Effective interpersonal and relationship-building skills
- Ability to explain technical issues in a "user-friendly" language to students and teachers
- Self-motivated/ directed with the ability to prioritize tasks in a busy school environment
Responsibilities
- Perform on-site diagnosis and resolution of hardware and software problems
- Install, configure, and test software applications and workstation hardware
- Assist in assessing and implementing basic upgrades, such as screen, keyboard, and battery replacements
- Collaborate with all technical staff to ensure efficient operation
- Receive and respond to incoming calls, tickets, chats, and emails regarding technical problems
- Develop help sheets and frequently asked questions lists for end users
- Assist in building step-by-step procedures for applications and technical processes
- Develop and maintain an accurate inventory of Chromebook parts, monitors, keyboards, chargers, and other components
- Document all instances of equipment failure, repair, and installation within the district’s ticketing system
- Provide detailed documentation
- Collaborate with members of the Technology Department to ensure efficient high school operations
- Follow step-by-step procedures for technology applications and district-wide processes
- Perform other duties as assigned by the Technology Department
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
