Technology Support Assistant

Bucknell University•East Buffalo Township, PA

6d•$20 - $20•Onsite

About The Position

The Technology Support Assistant provides high-quality, customer-centric technical support to faculty, staff, and students across campus via phone, email, and in-person. This role manages the full hardware and software lifecycle—including imaging, unboxing, and workstation configuration for Windows, Apple, and mobile devices—while maintaining precise records within a ticketing system. This role will balance technical acumen with the patience and communication skills necessary to deliver a superior service experience.

Requirements

High school diploma or GED.
Working knowledge of Windows and Apple hardware, software, and operating systems.
Ability and enthusiasm for learning new technology tools, operating systems, applications, etc.
Strong written, oral, and interpersonal communication skills are a must, as are excellent coordination and organization abilities.
Strong customer service perspective and a keen interest in providing high-quality services to the campus community.
Able to move and set up computing equipment up to 30 lbs.
Able to work on-site, to meet clients, answer phone calls and chats for hours.
Able to go to client workstations on campus.
All candidates must be authorized to work in the US without a need for current or future visa sponsorship.

Nice To Haves

One (1) or more years experience working on a college campus in a technology support position.
Bachelor's Degree.
Experience supporting PC hardware and Windows in an enterprise environment.
Proficiency with Apple hardware and OS.
Experience supporting end users.

Responsibilities

Diagnose and resolve hardware and software issues for Windows, Apple, and mobile devices, etc., providing both immediate fixes and sustainable long-term solutions.
Manage the lifecycle of campus technology, including imaging, installing, and upgrading equipment and software packages tailored to specific end-user requirements and needs.
Efficiently manage inventory and logistics—from unboxing to campus-wide delivery—while maintaining precise records of incidents and service requests within the ticketing system.
Deliver individualized support to the campus community while strictly maintaining the confidentiality and integrity of University data and information resources.
The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

Benefits

Flexible scheduling options determined by role
Medical, prescription drug, vision, dental, life, and long-term disability insurance options
An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
Tuition remission for themselves.
Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children.
Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
A comprehensive employee wellness program including program incentives
Parental leave
An employee assistance program
Fitness center membership