Technology Support Administrator

The University of Toledo•Toledo, OH

3d•Onsite

About The Position

Working as a Technology Support Administrator, this position is responsible for the information technology support, planning, and design of workstations, peripherals, and network services; and for providing information technology support for faculty, staff, research computing, and/or students.

Requirements

Two years of desktop support in Microsoft and Apple hardware and software environments and mastery Microsoft Windows operating systems
Various industry standard software packages including MS Office suite and Adobe
Wireless networks and client-side networking
Building and deploying images using tools such as MS SCCM
Windows Server administration
Anti-virus, anti-spyware, and other workstation security products and solutions
Desktop encryption
Active Directory
Remote systems management tools
Peripherals including networked printers and print queues
Conferencing and instructional technology (projectors, presentation equipment, Cisco Telepresence, SmartBoards, etc.)
Driver’s license

Nice To Haves

Virtual Desktop Infrastructure (VDI)
Mobile device management
Help Desk support tools
Supervision of junior or student employees
Unix based Operating Systems support
Project management work and project management software such as MS Project
Healthcare or higher education experience

Responsibilities

Assist in the support and maintenance of the Local Area Network infrastructure and network services.
Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages. Maintain OS upgrades and security patches as required.
Active Directory administration.
Use of system management tools including SCCM.
Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals).
Provide support for distributed file/storage servers and backup systems.
Encrypt workstations for Windows and Mac operating systems.
Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level.
Hire, recruit, and manage student support staff.
Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.).
Design and maintain software images for faculty, staff, and instructional lab computers.
Provide informal training on the use of software packages and web-based applications.
Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required.
Provide reports as requested (inventory, work flow, etc.).
Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff.
Participate in an on-call rotation as required.