Lexus Technology Specialist

Fields Lexus And Collision Center Glenview•Glenview, IL

13h•Onsite

About The Position

Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

Requirements

Every eligible customer should receive a complete technology orientation, with the customer experience prioritized over rushing the delivery.
Sales consultant owns the sale and overall delivery experience, while the Technology Specialist owns technology education, setup and subsequent technology support.
Complete required Lexus training and maintain applicable certifications.

Nice To Haves

Proposed dealership targets, not Lexus corporate requirements.
Eligible deliveries offered an orientation 100%
Post-delivery customer contact Within 48 hours
Customer technology appointments Within 2 business days
CRM documentation Same day
Technology training Weekly
Outstanding customer concerns Reviewed daily

Responsibilities

Provide every customer with a personalized technology orientation during their vehicle delivery.
Assist sales consultants with new and pre-owned Lexus deliveries.
Set up Lexus app accounts and connect customers to their vehicles.
Demonstrate Apple CarPlay, Android Auto, Bluetooth and navigation.
Set up driver profiles, memory seats and personalized vehicle settings.
Explain Lexus Safety System+ features and driver-assistance technology.
Demonstrate remote start, Digital Key and other available connected services.
Ensure customers understand their vehicle's essential features before leaving the dealership.
Contact customers after delivery to answer technology-related questions.
Schedule follow-up appointments for customers who need additional assistance.
Help existing Lexus owners with software updates, phone connectivity and Lexus app questions.
Assist customers with connected-service subscriptions and available trials.
Escalate unresolved technical issues to the service department or Lexus support.
Assist sales consultants with technology demonstrations during test drives and showroom visits.
Maintain working knowledge of new Lexus models, technology updates and available features.
Help prepare customer vehicles for technology orientations.
Provide technology training and updates to sales consultants.
Support the sales department during busy delivery periods.
Organize the car lot.
Assist with dealer trades from time to time.
Assist service customers with technology questions during service visits.
Schedule technology appointments for customers needing additional training.
Troubleshoot basic connectivity and infotainment issues.
Refer mechanical, electrical or unresolved software concerns to certified service technicians.
Document completed deliveries and customer technology appointments in the CRM.
Track outstanding customer technology concerns and follow up until resolved.
Maintain a daily schedule of deliveries and technology appointments.
Complete required Lexus training and maintain applicable certifications.