Technology Specialist II - Point of Sale

Topgolf • Dallas, TX

8d

About The Position

The purpose of the Technology Specialist II is to be responsible for providing technical service work on moderately complex Incident tech support tickets and phone calls. The Technology Specialist II possesses a strong understanding of the Topgolf functional systems and escalates more complex Incidents.

Requirements

• High School Diploma (Req), General Studies (Pref), or equivalent experience
• 3+ Years (Req), Technical Support or equivalent support environment (Pref)
• 3+ Previous experience working in the IT Field (Pref)
• Ability to work a range of different work schedules
• Proficient knowledge of Microsoft Office 365
• Proficient knowledge of point of sale terminal, printer, and scanner devices
• Ability to communicate technical information, both verbal and written to a wide range of end-user skill levels
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Working knowledge of computer networking (TCP/IP)

Nice To Haves

• Experience in Toast point of sale system, TipHaus, HotSchedules, and Workday

Responsibilities

• Respond, resolve, or escalate technical support requests escalated from Tier 1 technical support team members. This involves active engagement and partnership with the caller to resolve the issue or take appropriate next steps to resolve the issue - 65%
• Document solutions to common escalated technical support requests - 15%
• Train Tech Specialist I Associates on common escalated technical support requests - 10%
• Research and develop actions to prevent reoccurring technical support requests - 10%

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED