Technology Specialist - Conference and Collaboration

Brown‑Forman Corporation • Louisville, KY

1d • Onsite

About The Position

As the A/V and Collaboration Specialist, you'll be at the forefront of shaping our digital workplace. You will participate in global projects, from initial coordination and configuration to seamless installation and ongoing changes, ensuring our technology empowers our teams to connect and collaborate effortlessly. The A/V and Collaboration Specialist provides support for the operation, maintenance, and performance of our global collaboration platforms and A/V infrastructure. This role focuses on restoring services and resolving technical issues with minimal disruption, responding to incidents escalated by the IT Service Desk, other IT teams, or end users. The specialist is responsible for proactively monitoring collaboration platforms and A/V system health, troubleshooting and resolving connectivity and performance issues, and escalating incidents as needed to internal teams or third-party vendors. The specialist will also assist with root cause analysis, maintain accurate documentation, and support patching and infrastructure maintenance activities. Collaboration with Infrastructure and Engineering, as well as Regional IT support teams, is essential to ensure the timely resolution of incidents and to support ongoing improvements in security, availability, and reliability across our collaboration ecosystem.

Requirements

• A minimum of 2 years of related experience with a Bachelor's degree, or equivalent experience.
• Proven experience creating technical documentation, process maps, and knowledge transfer documents.
• Proficiency with AV systems such as Crestron AirMedia and Room Schedulers, Microsoft Teams Rooms, Cisco WebEx RoomKits, AMX panels, and digital mixers.
• Strong understanding of signal flow, cabling, and AV troubleshooting techniques.
• Experience with the support and installation of video conferencing systems.
• Ability to lift and transport AV equipment (up to 50 lbs) and work flexible hours as needed.
• Excellent written and verbal communication skills with the ability to effectively engage with both technical and non-technical audiences, including business, management, and executive teams.
• A self-starter with excellent time management, organizational, and multitasking abilities.
• Capable of working independently and collaboratively, handling difficult situations, and maintaining a strong attention to detail.

Nice To Haves

• Experience with Cisco Control Hub and Crestron XiO Cloud is also a plus.
• Familiarity with streaming platforms.
• Certifications such as CTS (Certified Technology Specialist) or AVIXA.

Responsibilities

• Collaborate with the Service Desk and Regional IT Operations teams to ensure the timely resolution of end-user collaboration problems or requests.
• Provide technical support for live events, meetings, webinars, and video productions.
• Set up, operate, and maintain video conferencing equipment, including but not limited to microphones, speakers, projectors, video conferencing systems, and lighting.
• Handle software issues related to Google Meet, Microsoft Teams, Cisco WebEx, Vimeo, Crestron Room Schedulers, and AirMedia, etc.
• Work with other internal departments, such as Network Operations, to ensure correct network configurations are applied and maintained.
• Maintain an inventory of AV equipment and manage necessary warranty repairs and/or replacements.
• Manage the procurement of AV/conference room equipment.
• Process, record in Asset Management, and distribute technology order fulfillment.
• Participate in testing new applications, technology, security patches, and hotfixes.
• Keep skills up to date on supported technologies, corporate business processes, and industry trends.

Benefits

• equitable pay structures for individual and company performance
• premium employee experience
• range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level