Technology Specialist 1

HOLT Group•Grand Prairie, TX

3d•Onsite

About The Position

The Technology Specialist I installs, repairs, upgrades, calibrates, and troubleshoots current and future technology products. In addition, this position trains customers on all levels of survey infrastructure products and machine technology. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Knowledge with current computer software, related hardware, and machine electronic systems
Strong electric diagnostic skills, schematic reading, and understanding
Working knowledge 3D site modeling and the interaction of models with machine controls and site calibrations
Ability to operate multiple sized and brands of heavy equipment to include motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, piling machines, paving systems to include but not limited to asphalt pavers, concrete pavers and curbing machines.
Ability to install and repair hydraulic valve systems and associated control systems
Strong electrical system experience. Ability to read and understand electrical system schematics, troubleshoot the same with a multi meter and sound troubleshooting techniques. Ability to troubleshoot CAN network systems. Also, able to build and pin out cables to make cables or to correct wiring issues.
Ability to disassemble and repair various electronic systems related to machine technology and survey infrastructure products. Must be able to read and understand wiring diagrams
Ability to cut, grind, weld, and solder
Excellent work habits, accuracy, attention to detail, and quality of work
Excellent customer service skills
Verbal and written communication skills
Ability to follow logical troubleshooting procedures
Effective influencing skills which include teaching, motivating, and developing customers and employees
Strong organization and time management skills
Critical thinking and problem-solving skills
Ability to work independently and as part of a team
Ability to be self-starting and self-motivated
Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Strong computer skills and the ability to work in Microsoft Word, Excel, CAD, AGTEC, in addition to various warehouse and accounting programs
High school diploma or equivalent and some college, or additional technical training, required
Up to 2 years experience with machine control products and infrastructure preferred
Valid Driver’s License required
Significant amount of time standing, walking, kneeling, crouching, stooping, and reaching
Constant movement and use of hands, this position requires good manual dexterity
Frequently communicates with others, must be able to exchange accurate information in these situations
Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Be able to maneuver safely and work underneath equipment
Occasionally lifts and moves materials and equipment up to 50 lbs.
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Nice To Haves

Associates Degree in Survey, Auto, or Diesel Mechanics preferred
Trimble Certified Trainer preferred

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Demonstrates technology products and recommends the best technology solutions for each customer application
Installs laser, Global Positioning System (GPS), and Universal Total Station (UTS) systems on all makes and models of heavy equipment and sets up correctional GPS sources, i.e., Base Stations, Internet Base Station Service (IBSS) or Virtual Reference Station (VRS)
Teaches customers and employees on effective utilization of the technology products to optimize productivity and monitor machine health to include, but not limited to; Laser systems, GPS systems, UTS system, Infrastructure, Survey Products, Site Calibrations, File Management, VisionLink, and Winflash
Coordinates with manager to develop product database that will assist in troubleshooting and works with other departments to ensure customer needs are met
Creates and initiates machine communications with back office for downloading/uploading of models and uploading of surface data information
Troubleshoots electrical systems, CAN and Ethernet networks, and hydraulic systems, documenting the process to increase understanding and efficiencies
Performs system testing with sample/live data and technology
Maintains and improves current technology
Verifies site calibrations using proper survey techniques and trouble-shoot using the same. If the site calibration is bad, can use rovers, robotic total stations, auto levels, and can run a level loop if necessary, to identify the problem
Works with various programs to include, but not limited to, MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store
Install, measure up, calibrate Earthworks platforms on all models and machine brands of supported machines with use of robotic total stations and survey products
Performs application calibrations, troubleshooting, root cause analysis, and problem resolution
Service Technician tests, diagnoses, repairs, and adjusts electronic and optical equipment to ensure that they are in the optimal working order. This position is a multidisciplinary role requiring operational understanding, and underlying methodologies for heavy civil site construction.
Utilizes Business Center software to update customer files, check for modeling errors and verify data
Works with other departments to ensure that customer’s needs are met
Trains customers on CAT integrated technology products
Pulls and prepares inventory to complete tasks
Covers periodic rotations on the “SITECH Help Desk” where the technician must be able to help customers troubleshoot machine and off machine issues over the phone using their extensive technology knowledge. Must work through customer issues while mental visualizing what the customer is doing and explaining. Must maintaining patients and professionalism to help solve the customer issues. This is a customer service role.
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned