Technology Sourcing Service Delivery Manager

Computacenter•San Francisco, CA

36d

About The Position

The Technology Sourcing Contract Manager is responsible for the end-to-end governance, performance, and delivery of complex technology sourcing contracts, while driving operational performance, financial outcomes, and contract compliance across assigned enterprise customer accounts. This role serves as the primary point of accountability for ensuring that both governance and day-to-day execution align with contractual commitments, service expectations, customer outcomes, and broader business objectives.

Requirements

Contract management in Technology Sourcing / Procurement / Supply Chain, Operations, or related field
Managing complex, multi-region or global contracts
Operational workflows (order-to-cash, delivery, inventory management)
SLA and KPI management
Contract governance and lifecycle management
Excellent stakeholder management and influencing skills
Ability to operate in complex, matrixed environments
Strong analytical, problem-solving, and communication skills
Strong analytical and problem-solving capabilities
Experience in Device Lifecycle Management (DLM) or similar sourcing models
Knowledge of procurement systems, supply chain operations, or IT sourcing
Experience working with global vendors and multi-partner ecosystems
Strong contract management and governance expertise, with the ability to own and oversee complex service agreements end-to-end
Advanced understanding of Service Level Agreements (SLAs), KPIs, and performance management frameworks
Proven ability to manage escalations and complex issue resolution across cross-functional teams
Excellent stakeholder engagement and relationship management skills, with the ability to influence at all levels internally and externally
Strong commercial acumen, including understanding of contractual terms, financial impact, and cost optimization
Solid knowledge of technology sourcing, procurement processes, and supply chain operations
Experience managing multi-vendor environments and global service delivery models
Understanding of contract lifecycle management, including change control, renewals, and service evolution
Familiarity with Device Lifecycle Management (DLM) or equivalent sourcing/service models (preferred)
Proficiency in performance reporting, analytics, and governance structures
Systems knowledge desirable in Service Now, SAP, Salesforce and advanced Microsoft application knowledge prominently Excel.
Ability to operate effectively in a matrixed, global organization
Strong communication and executive presentation skills
Demonstrated problem-solving and decision-making capability under pressure
High degree of ownership, accountability, and attention to detail
Customer-focused mindset with a commitment to service excellence and continuous improvement

Nice To Haves

Familiarity with Device Lifecycle Management (DLM) or equivalent sourcing/service models
Systems knowledge desirable in Service Now, SAP, Salesforce and advanced Microsoft application knowledge prominently Excel.

Responsibilities

Own end-to-end accountability for assigned technology sourcing contracts
Design and implement contract-specific governance frameworks and reporting structures
Ensure delivery aligns with contractual obligations, KPIs, and SLAs
Lead service reviews, performance reporting, and governance forums
Monitor and drive adherence to SLA performance and operational metrics
Oversee delivery across the full lifecycle, including: Procurement and sourcing, Order-to-cash processes, Integration and fulfilment, Reporting to internal and external stakeholders
Identify risks and proactively implement mitigation strategies
Partner with Inside Sales, Supply Chain, and Delivery teams to support: Order lifecycle management, Delivery performance and issue resolution, E2E oversight
Own accountability for contract lifecycle governance, including change control, commercial reviews, renewals, and extensions.
Ensure appropriate cross-functional resources are engaged to support contractual, financial, and regulatory compliance.
Provide oversight and governance to ensure activities align with customer requirements, contractual obligations, and business objectives.
Drive initiatives that improve profitability, cost efficiency, and financial transparency
Own accountability for financial performance reviews and cost optimization initiatives across assigned accounts, participate in reviews.
Partner with Finance and operational stakeholders to identify opportunities that improve profitability, cost efficiency, and financial transparency.
Facilitate regular business reviews to monitor performance, risks, and improvement opportunities.
Lead stakeholder alignment and governance forums to ensure consistent execution, visibility, and accountability across all customer-facing operations.
Drive process improvement initiatives across sourcing and delivery
Promote adoption of standard methodologies, tools, and best practices
Contribute to innovation across Technology Sourcing services
Identify and implement improvements to process efficiency, turnaround time, and service quality
Coordinate cross-functional teams to resolve issues quickly and effectively, hold other ISP’s accountable on deliverables
Ensure root cause analysis and continuous improvement actions are implemented

Benefits

competitive compensation plans
long-term career opportunities
attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind

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