Technology Solutions Support Analyst

PWCampbell•O'Hara Township, PA

About The Position

We are seeking to add a Technology Solutions Support Analyst to our growing and talented design-build, retail branding and technology solutions firm. This position will support technology and BrandvisionHD clients by responding to email and phone call tickets. Perform troubleshooting phone calls and guide non-technical customers in solving AV issues. Provide proactive support with daily device monitoring and check-ins and assist with asset management and deployment.

Requirements

Ability to communicate effectively and in a friendly manner via phone
Minimum of AS degree in technology related field (Computer Science, IT, Engineering)
2+ years of desktop support experience
Understanding of AV systems (speakers, microphones, displays, media players, etc)
Customer service focused background. Must be able to work with clients of all skill levels.
Avixa CTS certification or be willing and able to obtain CTS
Proficiency in MS Office Suite
Familiarity with IT ticketing software

Responsibilities

Prompt response to service tickets
Troubleshooting via phone and email
Detailed documentation and tracking of ticket status.
Monitor the status of devices to ensure they are operational and functioning correctly.
Assist project management team with device asset management and deployment
Review and file onsite support pictures and reports
May perform other assignments as necessary

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