Technology Solutions Analyst

Cushman & Wakefield

5d • $55,165 - $64,900 • Onsite

About The Position

The Technology Solutions Analyst role provides support to Operations at the Regional and Property level, in working with Yardi, Nexus, MRI (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.

Requirements

• Experience with Yardi, Nexus, MRI (along with ancillary applications)
• Ability to provide guidance on proper processes and procedures for accurate accounting
• Proficiency in ServiceNow for monitoring queues, documenting requests, and creating knowledge articles
• Experience in ensuring technology project delivery within budget and timeframe
• Ability to interact with users daily to assist with system questions and corrections
• Experience interacting with corporate departments for accurate corrections
• Experience interacting with CAD Team for Yardi system performance
• Ability to instruct on proper system processes and procedures
• Ability to make recommendations to management for training needs
• Ability to assist users with reporting and accounting questions
• Ability to assist with system errors and data anomalies
• Ability to assist with user and permission setup within the system
• Experience with user and vendor troubleshooting
• Ability to track service request trends and mitigate recurring incidents
• Ability to prepare and understand client metric and status reports
• Ability to handle additional assignments and projects
• Ability to influence and negotiate on schedule and deliverables with stakeholders
• Ability to drive stakeholder communication and engagement

Responsibilities

• Monitor ServiceNow queue and respond to client requests for support in a timely manner
• Document client requests and resolutions in ServiceNow
• Create knowledge articles (KBAs) within ServiceNow
• Ensure technology projects delivery of first-class quality within agreed budget and timeframe
• Daily interaction with users to assist with questions and corrections needed within the System
• Daily interaction as needed with various corporate departments to ensure accurate corrections are made
• Daily interaction with CAD Team to ensure Yardi system performance
• Assist with instruction on proper processes and procedures within the system
• Recommendations to Management when additional training is needed with individuals
• Assist users as needed for reporting and accounting questions within the System
• Assist with system errors and data anomalies as needed on daily basis
• Assist with set up of users and permissions within the system
• User and vendor troubleshooting within the system
• Track trends of service requests and work with clients to mitigate recurring incidents
• Prepare and understand client metric and status reports
• Additional assignments and projects as needed
• Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
• Drive stakeholder communication and stimulate business project parties’ engagement

Benefits

• health, vision, and dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life, and disability insurance programs
• paid and unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed