Technology Services Director

COUNTY OF LAPEER•Lapeer, MI

1d•$37 - $52•Onsite

About The Position

Under the direction of the Lapeer County Administrator Controller, this position is responsible for the development, implementation, and administration of the centralized Information Technology operations in the County. The role directs departmental activities including software integration, network operations oversight, hardware management, end-user support for a wide variety of peripheral devices, troubleshooting, and user orientation and training. Responsibilities also include personnel management, budget and financial management, policy development, and related administrative functions of the department.

Requirements

Bachelor’s Degree in Information Technology is preferred, Computer Science or similar degree.
Ten years of experience in Information Technology, management, and administration required.
Experience in large and small systems, programming, networks, data communications, common software products and Information Technology infrastructure.
Experience in management of staff.

Responsibilities

Supervises IT staff, including hiring, training, making assignments, scheduling, reviewing performance and dealing with employee relations issues. Delegates duties to other staff as needed.
Plans for future management of information system needs and directs departmental activities toward implementing those plans. Oversees the tracking and recording of departmental activity. Prioritizes and schedules projects.
Oversees and participates in the analysis of County operations to define Information Technology needs and the best alternative to meet those needs. Identification, evaluation and selection of appropriate systems to meet objectives and to promote electronic data exchange both internally and externally.
Designs, implements and administers local and/or wide area networks either as stand-alone LANs or as interfaces or "bridges" to either internal or external systems.
Designs, implements, and maintains data communication protocols and systems for remote county operations and access by the public. Designs, builds and maintains appropriate Information Technology infrastructure.
Develops and updates departmental policies and procedures and Information Technology policies affecting user departments. Oversees and participates in the development of user and documentation manuals.
Evaluates hardware, software, and procedural packages for Information Technology Systems. Meets with users to help determine their needs. Evaluates new technology for application to County government.
Serves as technology liaison between the County and local agency's system integration and data exchange.
Organizes, oversees and conducts training programs on information systems for county employees.
Negotiates with vendors on prices and contract terms and conditions. Makes presentations to the Board of Commissioners when necessary concerning major purchases such as computer systems and support equipment.
Responsible for the overall cyber security and protection of Information Technology, network, equipment and data resources.
Responsible for meeting federal & state cyber security requirements and audits.
Responsible for development of the department's budget and monitoring the approved budget. Reviews and approves expenditures and ensures compliance with the budget.
Researches and evaluates new software and hardware technologies which could enhance the County's computer system. Maintains a thorough knowledge of products, issues and trends through attendance at seminars and workshops.
Serves in an "on-call" capacity for systems emergencies.