Director, Technology

VSP Vision Care•Cynthian, OH

3d•$105,000 - $165,375

About The Position

Provide strategic direction and guide areas within broad function or in line of business across technology functions. Functions may include one or more of the following: software engineering, platform system development, information security, enterprise architecture, infrastructure (including data center, network, and telephony) and/or PMO-Program/Project Management. Provide strategy and direction in alignment with the GTS vision, as a strategic leader focused on reaching long-term goals across areas of accountability. Set the direction for strategic business and technology challenges Set the direction in alignment with enterprise and GTS strategies for technical infrastructure, architecture, application systems, and/or related business processes within technical functional area, and ensure proper functioning, and cohesive implementation as necessary across teams Be recognized as a strategic resource within the company for complex problem solving for business, and technology issues, and direction setting, utilizing expert-level technical knowledge, internal network, external network, and other resources Manage relationships with peers, executive stakeholders, and team members Accomplish planning for year, multi-year, and program-level initiatives, including integrated strategic technology planning with business stakeholders Tactical orientation to prepare, deliver, and utilize technical vision, strategy, and roadmap throughout enterprise Engage team, peers, business stakeholders, and industry experts in innovative dialogue to further vision, and innovation Drive and adopt strategic or transformation change within area of functional responsibility and the business Identify and lead industry best practices in areas of technical functional expertise Partake in Global Technology Solutions enterprise-level planning as necessary and participate in strategy development in area of functional (technical) expertise, creating detailed functional level planning as necessary, and direction for responsible areas Actively manage risk at a functional and business level Monitor performance of direct reports, provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases Identify and prioritize training needs that address the department/Division’s Goals and business support needs Assure effective communications are maintained across technical functional areas and externally; where appropriate involve management, and employees in plans, and keep up to date on progress towards meeting goals Prepare KJAs for direct reports that tie to their job descriptions and goals. Monitor performance of direct reports in meeting their KJAs; provide prompt and objective coaching in accomplishing goals and in job performance Participate in the development of the department’s budget; monitor expenses to ensure department costs are within established levels Monitor turnover, productivity, and overall performance to ensure adequate staffing and performance that meet functional area standards and needs

Requirements

Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
Balance of broad technology, business acumen, and leadership skills
In-depth knowledge of technology for functional areas of responsibility, preferably within healthcare environment
Wide-range knowledge of business systems and processes, especially industry “best practices”
Demonstrated skills in implementing technology to achieve business objectives
Strong demonstrated strategic planning capabilities
Excellent verbal and written communication skills
Ability to regularly exercise discretion and independent judgment in the performance of job duties

Nice To Haves

Advanced knowledge of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and associated platform capabilities.
Experience defining Salesforce platform strategy, governance frameworks, and Center of Excellence (COE) operating models, including prioritization, standards, and multi-year roadmap planning.
Strong understanding of Salesforce architecture, application lifecycle management, SDLC, release management, and platform modernization initiatives.
Experience managing complex multi-org, multi-cloud Salesforce environments supporting large enterprise business operations.
Deep understanding of MuleSoft and API-led integration architecture, including enterprise integration strategy, reusable services, and platform governance.
Experience integrating Salesforce with enterprise applications, customer platforms, analytics solutions, and identity management services.
Experience leading DevOps practices utilizing tools such as Copado, Gearset, Salesforce DevOps Center, GitHub, or equivalent CI/CD platforms.
Experience defining and advancing enterprise AI strategies within CRM platforms, including Salesforce Agentforce, Einstein, generative AI, and agentic AI capabilities. Strong understanding of AI governance, intelligent automation, and responsible adoption of AI-driven customer and employee experiences.
Experience with Salesforce Data Cloud (Data 360), including customer data strategy, identity resolution, audience segmentation, data quality, governance, and activation of unified customer profiles to drive analytics, personalization, and business outcomes.
Knowledge of Salesforce security architecture, Salesforce Shield, compliance controls, data governance, audit requirements, and platform resiliency within regulated environments, including SOX, HIPAA, and privacy standards.

Responsibilities

Provide strategic direction and guide areas within broad function or in line of business across technology functions.
Set the direction for strategic business and technology challenges.
Set the direction in alignment with enterprise and GTS strategies for technical infrastructure, architecture, application systems, and/or related business processes within technical functional area, and ensure proper functioning, and cohesive implementation as necessary across teams.
Be recognized as a strategic resource within the company for complex problem solving for business, and technology issues, and direction setting, utilizing expert-level technical knowledge, internal network, external network, and other resources.
Manage relationships with peers, executive stakeholders, and team members.
Accomplish planning for year, multi-year, and program-level initiatives, including integrated strategic technology planning with business stakeholders.
Tactical orientation to prepare, deliver, and utilize technical vision, strategy, and roadmap throughout enterprise.
Engage team, peers, business stakeholders, and industry experts in innovative dialogue to further vision, and innovation.
Drive and adopt strategic or transformation change within area of functional responsibility and the business.
Identify and lead industry best practices in areas of technical functional expertise.
Partake in Global Technology Solutions enterprise-level planning as necessary and participate in strategy development in area of functional (technical) expertise, creating detailed functional level planning as necessary, and direction for responsible areas.
Actively manage risk at a functional and business level.
Monitor performance of direct reports, provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases.
Identify and prioritize training needs that address the department/Division’s Goals and business support needs.
Assure effective communications are maintained across technical functional areas and externally; where appropriate involve management, and employees in plans, and keep up to date on progress towards meeting goals.
Prepare KJAs for direct reports that tie to their job descriptions and goals. Monitor performance of direct reports in meeting their KJAs; provide prompt and objective coaching in accomplishing goals and in job performance.
Participate in the development of the department’s budget; monitor expenses to ensure department costs are within established levels.
Monitor turnover, productivity, and overall performance to ensure adequate staffing and performance that meet functional area standards and needs.