Technology Service Manager

Dow Jones & Company•LaGrange, GA

4d•Onsite

About The Position

We are hiring a Technology Services Manager to support Information Technology, maintenance, and support issues within a Dow Jones printing plant in LaGrange, GA. This role reports to the Associate Director, Production. The Technology Services Manager will direct the daily maintenance and support functions to meet the pressroom, mailroom, building, and IT infrastructure requirements necessary to achieve customer expectations for reproduction quality, content freshness, and productivity, while managing materials consumption cost-effectively. This will be accomplished by employing best performance practices, continuous improvement processes/procedures, staff schedules, and effective staff development in the information technology and mechanical operations maintenance and support areas.

Requirements

5-7 years of relevant experience.
Working knowledge of Project and Process management methodologies.
Ability to communicate effectively, both written and oral.
Priority and Time management skills.

Responsibilities

Implement the corporate technology direction including desktop, server, telephony, network architectures, and messaging.
Communicate effectively with all stakeholders to ensure that maintenance programs underway at the plant are effective, carried out to achieve the highest level of quality available with today's manufacturing equipment, and are prioritized to address production quality requirements.
Direct technology services and machinist staff in a coordinated effort to assist the press room/mail room managers to continuously improve upon the Production Quality Score, which integrates key performance measures such as reproduction quality, content freshness, productivity, and cost-effective materials consumption.
Assist in the development of budget criteria for the department as directed by the production manager.
Where applicable, direct the staff associated with building operations through the appropriate manager to maintain building assets in a manner that maintains shareholder value and allows effective operation of building systems.
Work through direct reports; department supervisors and foreman/woman, to direct activities of the maintenance staff to ensure that equipment is maintained in operating condition through preventive maintenance programs and accurate, useful and timely maintenance records.
Develop and maintain open communication with employees while clearly emphasizing the goals and objectives of the department.
Actively administer, where applicable, local labor agreements and company management guidelines/policies in coordination with the production manager.
Provide ongoing training and development on all job functions within the technology services, machinist or machinist/building department.
With the production manager's oversight, develop and deliver written performance reviews (unless a union contract provides another mechanism or specifically prohibits them) and development plans to the technology services, machinist/machinist building staff annually.
Maintain accurate and timely written records of employee performance and disciplinary issues.
Make salary recommendations, where applicable, for the production manager's approval.
Hire, train, develop and maintain a diverse, highly-skilled staff.
Assist the production manager in implementing policies/practices that insure compliance with local, state, and federal laws and company policy regarding equal employment opportunity, affirmative action, regulatory agency safety and environmental requirements.