Technology Service Manager

Dow Jones•LaGrange, IN

6d•$110,000 - $140,000•Onsite

About The Position

We are hiring a Technology Services Manager to support Information Technology, maintenance, and support issues within a Dow Jones printing plant in LaGrange, GA. You will report to the Associate Director, Production. Your role will involve directing the daily maintenance and support functions to meet the requirements of the pressroom, mailroom, building, and IT infrastructure. This is crucial for meeting customer expectations regarding reproduction quality, content freshness, and productivity, while managing materials consumption cost-effectively. You will employ best performance practices, continuous improvement processes, staff schedules, and effective staff development to achieve results in information technology and mechanical operations maintenance and support. You will implement the corporate technology direction, including desktop, server, telephony, network architectures, and messaging. You will communicate effectively to ensure that plant maintenance programs are effective, achieve the highest level of quality, and are prioritized to address production quality requirements. You will direct technology services and machinist staff in a coordinated effort to assist press room/mail room managers in continuously improving the Production Quality Score, which integrates key performance measures such as reproduction quality, content freshness, productivity, and cost-effective materials consumption. You will assist in the development of budget criteria for the department and, where applicable, direct staff associated with building operations to maintain building assets and ensure effective operation of building systems. Working through direct reports (department supervisors and foreman/woman), you will direct the activities of the maintenance staff to ensure equipment is maintained through preventive maintenance programs and accurate, useful, and timely maintenance records. You will develop and maintain open communication with employees, clearly emphasizing department goals and objectives. You will administer local labor agreements and company management guidelines/policies in coordination with the production manager. You will provide ongoing training and development on all job functions within the technology services, machinist, or machinist/building department. With the production manager's oversight, you will develop and deliver written performance reviews and development plans annually. You will maintain accurate and timely written records of employee performance and disciplinary issues and make salary recommendations for the production manager's approval. You will hire, train, develop, and maintain a diverse, highly-skilled staff. You will assist the production manager in implementing policies and practices that ensure compliance with local, state, and federal laws and company policy regarding equal employment opportunity, affirmative action, and regulatory agency safety and environmental requirements.

Requirements

5-7 years of relevant experience.
Working knowledge of Project and Process management methodologies.
Ability to communicate effectively, both written and oral
Priority and Time management skills.

Responsibilities

Implement the corporate technology direction including desktop, server, telephony, network architectures, and messaging.
Communicate effectively with all to ensure that maintenance programs underway at the plant are effective, carried out to achieve the highest level of quality available with today's manufacturing equipment, and are prioritized to address production quality requirements.
Direct technology services and machinist staff in a coordinated effort to assist the press room/mail room managers to continuously improve upon the Production Quality Score, which integrates key performance measures such as reproduction quality, content freshness, productivity, and cost-effective materials consumption.
Assist in the development of budget criteria for the department as directed by the production manager.
Where applicable, direct the staff associated with building operations through the appropriate manager to maintain building assets in a manner that maintains shareholder value and allows effective operation of building systems.
Work through direct reports; department supervisors and foreman/woman, to direct activities of the maintenance staff to ensure that equipment is maintained in operating condition through preventive maintenance programs and accurate, useful and timely maintenance records.
Develop and maintain open communication with employees while clearly emphasizing the goals and objectives of the department.
Actively administer, where applicable, local labor agreements and company management guidelines/policies in coordination with the production manager.
Provide ongoing training and development on all job functions within the technology services, machinist or machinist/building department.
With the production manager's oversight, develop and deliver written performance reviews (unless a union contract provides another mechanism or specifically prohibits them) and development plans to the technology services, machinist/machinist building staff annually.
Maintain accurate and timely written records of employee performance and disciplinary issues.
Make salary recommendations, where applicable, for the production manager's approval.
Hire, train, develop and maintain a diverse, highly-skilled staff.
Assist the production manager in implementing policies/practices that insure compliance with local, state, and federal laws and company policy regarding equal employment opportunity, affirmative action, regulatory agency safety and environmental requirements.