Technology Service Desk Student Assistant

Berklee College of Music•Boston, MA

11d•Onsite

About The Position

The Technology Service Desk Student Assistant (TSA) serves as the initial point of contact for Berklee students, staff and faculty in need of technology related assistance. TSA’s will work with a varying degree of users ranging from first semester students to high level staff, faculty and chairs. The primary function of the TSA is to provide tier 1 level, and occasional tier 2 level, support for these users. The primary role of the job is to diagnose and solve software and hardware related issues. You will be responsible for assisting walk-in customers, responding to emails, and answering the phone. TSA’s will be responsible for entering and updating tickets to record each of these interactions. You will work to develop technical and procedural skills with assistance from Technology Support Analysts, Technology Support Consultants, Technology Support Supervisors, and other full-time staff.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program (exceptions apply for summer employment with pre-registration for fall).
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA (first-semester students are exempt until completion of their first semester).
Federal Work Study students may apply.
In good disciplinary standing.
Must be located in the U.S.

Responsibilities

Serve as the initial point of contact for technology related assistance for students, staff, and faculty.
Provide tier 1 and occasional tier 2 support for users.
Diagnose and solve software and hardware related issues.
Assist walk-in customers.
Respond to emails.
Answer the phone.
Enter and update tickets to record interactions.
Develop technical and procedural skills with assistance from full-time staff.