Technology Service Center Technician

SSM Health • MO-REMOTE, MO

8d • Remote

About The Position

Kickstart your IT career with a team that keeps healthcare running. Join our Technology Service Center as a Technician, where you’ll be the first point of contact for users, delivering exceptional customer support while resolving technical issues that directly impact patient care and operations. In this role, you’ll combine your technical aptitude with strong communication skills to troubleshoot, support, and guide users in a fast-paced, service-focused environment. We’re looking for candidates with a solid technical foundation, at least 1 year of customer service experience, and a passion for helping others. If you’re ready to grow your IT career in a collaborative, mission-driven organization—this is your opportunity to make an impact from day one. Apply today and be part of a team that makes technology work for people—every day.

Requirements

• High School diploma/GED or 10 years of work experience
• One year customer service experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Provides first line support and resolution for password resets, and service requests.
• Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems.
• Remotely assists users of the organization's systems on all enterprise applications and hardware.
• Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
• Documents technical solutions to problems during resolution of an issue.
• Escalates issues appropriately to internal Analysts and Senior Analysts.
• Resolves Password resets/unlocks, printing, and remote assistance.
• Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED