Service Technician - Technology Services

Suburban Enterprises•Appleton, WI

6d•Hybrid

About The Position

The Service Technician is responsible for the technical repair and service work for a wide range of low voltage systems. They provide diagnostic review, repair, and replacement of parts as well as the replacement and installation of equipment. Key responsibilities include diagnosing issues, performing system upgrades, managing inventories of tech equipment, and assisting with software installations and updates. This role requires proficiency in troubleshooting hardware and software problems, customer service skills, and a strong understanding of technology tools. A strong focus on communication and problem-solving is essential in this role.

Requirements

High school diploma or general education degree (GED).
Minimum of 3-5 years’ experience with electronics and/or low voltage systems.
Willingness to travel up to 25%.
Must be certified in CPR and First Aid or able to obtain certification shortly after the start date.
NFPA70E training.
This position may require team members to drive a company vehicle. If so, team members must possess a valid driver’s license and have a good driving record that allows the company to ensure such individuals under the company’s insurance policies. Team members must also carry auto liability insurance. The team member will be subject to the Company’s policy concerning company vehicles.
Understands the functionality of Computer systems and network devices.
Understands the mechanical functionality of equipment.
Demonstrate the ability to understand and apply NFPA70E to the equipment being worked on and the work environment.
Understands the NEC and NFPA code and apply these standards to the work being performed.
Advanced power tool utilization.
Advanced data and security device knowledge.
Demonstrate the ability to troubleshoot processes and systems.
Defuses conflict effectively; can easily read customer’s reactions and respond appropriately.
Ability to communicate effectively, both orally and in writing, with team members, customers and vendors of all levels.

Nice To Haves

Certifications: Certifications like BICSI (Building Industry Consulting Service International), Low Voltage Technician certifications, or NICET (National Institute for Certification in Engineering Technologies) are often preferred.
Familiarity with Industry Standards: Knowledge of local, state, and national building codes, safety protocols, and industry regulations for low voltage installations.
Troubleshooting Skills: Ability to diagnose and repair low voltage system malfunctions.
Project Management: Experience managing or assisting with low voltage system installations, ensuring work is completed on time and within specifications.
Work Environment Flexibility: Comfort working in various environments, including residential, commercial, and industrial sites, often requiring climbing ladders, working in confined spaces, or outdoors.
Basic Knowledge of Networking: Understanding of network protocols and the ability to work with network-based devices (e.g., IP cameras, access control systems).

Responsibilities

Assists with maintaining customer relationships based on dependability and honesty.
Ensures that long term customer relationships are protected by providing value added services and effective communication, bridges communications between customer’s personnel and Suburban’s team members.
Functions in all building types and customer markets; industrial, commercial, residential; maintains GMPs and safety requirements as required, knows construction methods and related codes in each area of industry.
Establishes service by studying system requirements; ordering and gathering components and parts; completing resolution; performing acceptance tests and commissioning.
Reviews work orders and job files for all pertinent data including job layout drawings, specifications and other technical data as required for a more efficient service, inspections and installations.
Troubleshoots and identifies malfunctioning or inoperative equipment and cause of failure on systems including CCTV, Fire Alarm, Burglar Alarm, Card Access, Paging, Structured Cabling and any future systems supported in the Technology Division, using electronic testing equipment and electronic theory.