Technology Sales Support Specialist

Fabick Cat • Ashwaubenon, WI

4d

About The Position

This role is responsible for providing technical sales support and customer solutions related to Fabick's technology portfolio, including SITECH, marine technology, Teledyne Construction products, and other advanced systems. The position supports the sales team with pricing, configurations, and technical expertise, customer support and training, and acts as a liaison between sales and service teams. The goal is to ensure seamless integration, troubleshooting, and training for all technology products and systems sold by Fabick Technology Services.

Requirements

• High School Diploma or equivalent required
• Mechanical and Electrical aptitude and strong troubleshooting skills.
• Computer networking skills and proficiency in Windows & Microsoft Office Suite.
• Strong communication skills and ability to deliver customer training.

Nice To Haves

• Associate or Bachelor's degree in a related field preferred.
• Experience with construction technology systems preferred.
• Knowledge of surveying, machine control, grade control, and site positioning systems (GPS, total station).
• Proficiency in Trimble software (Siteworks, Earthworks, Roadworks, Groundworks) and familiarity with competitive systems (Topcon, Leica) preferred.
• MSHA and Boater Safety certification preferred.

Responsibilities

• Advise and consult customers on technology-related product support needs.
• Assist sales team with technical configurations, pricing, and product knowledge.
• Provide technical support, troubleshooting, and training for technology systems via phone, in-person, or remotely.
• Support technicians with installation processes, calibrations, and setup of technology products; ensure consistency across branches.
• Order, prepare, and configure technology equipment for installation or delivery including parts orders and warranty replacements.
• Document hardware/software issues, installation steps, and customer usage; provide feedback for improvements.
• Develop training materials and conduct on-site customer training for technology systems.
• Maintain strong customer relationships and resolve technology-related issues promptly.
• Help manage technology-related inventory, repair requests, and rental kits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED