Technology Sales Support Associate Director - Strategic Solution Architect

Wolters Kluwer • North York, ON

14d

About The Position

Overview We are looking for a Strategic Solution Architect (SSA) to support growth across Enablon’s Operational Risk Management (ORM), Environment Health & Safety (EHS), and Process Safety Management (PSM) solutions. This is a senior, cross-functional role within the Solution Engineering organization, working closely with Presales, Sales, Marketing, BDRs, and Professional Services to support complex customer engagements. The role focuses on pipeline development, solution positioning, and expansion within existing customers, while ensuring strong alignment between business requirements and implementation approach. You will work across regions and industries, supporting both new business and expansion opportunities, and helping customers define their digital strategy and roadmap. You will be part of a highly experienced global Solution Engineering team (ORM), working alongside domain experts across ORM, EHS, and PSM, with strong collaboration across Sales and Professional Services. Key Responsibilities Pipeline Development & Growth Support Sales, Marketing, and BDR teams in building pipeline, particularly for Control of Work (COW) and broader solution opportunities Contribute to go-to-market initiatives and regional campaigns Provide input into messaging and positioning aligned to market needs (e.g. North America) Solution Positioning Support Sales in positioning Enablon solutions across ORM, EHS, and PSM domains Identify opportunities to expand scope across multiple use cases and business areas Contribute to value-based discussions with customers Strategic Deal Support Engage in complex and high-value opportunities Support deal strategy, solution definition, and customer engagement Collaborate with Presales to deliver demonstrations and solution narratives Lead or support RFP/RFx responses, including solution design, value articulation, and coordination with internal stakeholders Expansion & Upsell Identify opportunities to expand within existing customers Support adoption of additional capabilities and related use cases Professional Services Alignment Work closely with Professional Services early in the sales cycle Help define implementation approach and ensure realistic scope Customer Transformation Support Support customers in digital transformation initiatives, including: implementation strategy change management transition from on-premise to cloud Qualifications Bachelor’s degree or equivalent experience Proven experience with the Enablon platform Strong domain expertise in ORM, EHS, PSM 5+ years of experience in Consulting, Business Architecture, or Solution Engineering Experience supporting complex, enterprise-level sales cycles Desired Skills Strong understanding of enterprise software solutions in risk, safety, or operations domains Ability to translate business requirements into practical solution and implementation approaches Strong commercial awareness and ability to support deal strategy Excellent communication and stakeholder management skills Experience supporting pipeline development and go-to-market initiatives Highly collaborative, able to operate across regions and teams Additional Information This is a global overlay role, not limited to a single region Competitive compensation package including base salary and performance-based commission aligned to business outcomes Travel may be required depending on business and customer needs Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation $118,800.00 - $199,050.00 CAD This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Requirements

• Bachelor’s degree or equivalent experience
• Proven experience with the Enablon platform
• Strong domain expertise in ORM, EHS, PSM
• 5+ years of experience in Consulting, Business Architecture, or Solution Engineering
• Experience supporting complex, enterprise-level sales cycles

Nice To Haves

• Strong understanding of enterprise software solutions in risk, safety, or operations domains
• Ability to translate business requirements into practical solution and implementation approaches
• Strong commercial awareness and ability to support deal strategy
• Excellent communication and stakeholder management skills
• Experience supporting pipeline development and go-to-market initiatives
• Highly collaborative, able to operate across regions and teams

Responsibilities

• Support Sales, Marketing, and BDR teams in building pipeline, particularly for Control of Work (COW) and broader solution opportunities
• Contribute to go-to-market initiatives and regional campaigns
• Provide input into messaging and positioning aligned to market needs (e.g. North America)
• Support Sales in positioning Enablon solutions across ORM, EHS, and PSM domains
• Identify opportunities to expand scope across multiple use cases and business areas
• Contribute to value-based discussions with customers
• Engage in complex and high-value opportunities
• Support deal strategy, solution definition, and customer engagement
• Collaborate with Presales to deliver demonstrations and solution narratives
• Lead or support RFP/RFx responses, including solution design, value articulation, and coordination with internal stakeholders
• Identify opportunities to expand within existing customers
• Support adoption of additional capabilities and related use cases
• Work closely with Professional Services early in the sales cycle
• Help define implementation approach and ensure realistic scope
• Support customers in digital transformation initiatives, including: implementation strategy change management transition from on-premise to cloud

Benefits

• Competitive compensation package including base salary and performance-based commission aligned to business outcomes
• Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees