Technology Resilience & ServiceNow BCM Analyst - Hybrid

SMBC•Charlotte, NC

4d•$40 - $50•Hybrid

About The Position

Genesis10 is seeking a Technology Resilience & ServiceNow BCM Analyst for a major financial institution. This is a 12+ month contract opportunity with a rate range of $40-50/hr W2. The role focuses on supporting the organization's Technology Resilience and Business Continuity Management programs, with a specific emphasis on ServiceNow reporting, dashboards, and the ServiceNow Business Continuity Management (BCM) module. The ideal candidate will possess a strong combination of technology resilience/business continuity knowledge, hands-on ServiceNow experience, and the ability to translate program requirements into effective dashboards, reporting, and process improvements.

Requirements

5+ years of experience in technology resilience, business continuity, IT risk, technology governance, or a related discipline.
Hands-on experience with ServiceNow, including creating or maintaining dashboards, reports, and metrics.
Experience with the ServiceNow Business Continuity Management (BCM) module or closely related ServiceNow resilience/risk functionality.
Strong understanding of technology resilience and business continuity concepts, including recovery planning, resilience assessments, testing, remediation, and risk management.
Experience working with multiple technology organizations such as infrastructure, cloud, applications, databases, cybersecurity, and platforms.
Strong analytical and problem-solving skills with the ability to identify trends, gaps, and risks from large amounts of data.
Ability to translate business requirements into practical reporting, dashboard, and process solutions.
Strong communication and stakeholder-management skills.
Experience creating executive-level reporting and presenting complex information in a concise manner.
Strong documentation and organizational skills.

Nice To Haves

Experience supporting Technology Resilience or Business Continuity programs within a large financial institution.
Experience with ServiceNow configuration, reporting, Performance Analytics, or data visualization.
Experience with ServiceNow BCM, Risk, GRC, or Integrated Risk Management (IRM) modules.
Experience working with ServiceNow data models and integrating data from multiple technology systems.
Knowledge of regulatory requirements and controls related to operational resilience, business continuity, or technology risk.
Experience with process improvement and automation.
Experience developing KPIs, KRIs, scorecards, and executive dashboards.
Familiarity with cloud, infrastructure, cybersecurity, application, and database resiliency concepts.

Responsibilities

Support the Technology Resilience and Business Continuity Management programs across a large financial institution.
Develop, maintain, and enhance ServiceNow dashboards and reports used to monitor technology resilience and BCM activities.
Work within the ServiceNow BCM module to support business continuity, resilience, risk, and recovery-related processes.
Partner with infrastructure, cloud, application, database, cybersecurity, and platform teams to gather and validate resilience-related information.
Analyze ServiceNow data and develop dashboards that provide meaningful visibility into program status, risks, remediation activities, testing, and compliance.
Translate business and resilience requirements into ServiceNow reporting and dashboard solutions.
Identify data-quality issues and work with technology teams to improve the accuracy and completeness of ServiceNow records.
Support reporting and metrics for senior management and program stakeholders.
Participate in technology resilience assessments, recovery planning, testing, and remediation activities.
Help identify technology vulnerabilities, resiliency gaps, and areas requiring remediation.
Track action items and remediation activities through completion and provide regular status reporting.
Support documentation of resilience processes, procedures, controls, and related governance activities.
Collaborate with stakeholders to improve processes and automate manual reporting where possible.
Analyze complex technical information and communicate findings clearly to both technical and non-technical audiences.

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)