Technology Project Support Specialist

Northshore School District 417•Bothell, WA

3d•Onsite

About The Position

This position will provide project support to the Technology Team through data collection and management, communications, documentation, materials management, and basic technical support. The Northshore School District is committed to a diverse workforce that reflects our students and our community, one that embraces and models equity and cultural competency.

Requirements

High school diploma or equivalent
Three (3) years of experience with Mac and/or Windows operating systems
Experience with Microsoft 365 and Google Workspace applications
Experience with email and calendar systems
Experience with a variety of application software
Ability to operate computers and learn specific software applications.

Nice To Haves

Experience with documentation and data collection/reporting

Responsibilities

Supports the work of the Technology Team through the monitoring of work orders, maintenance of digital services, and communication with project managers and stakeholders.
Establishes and manages online information and communication resources, including project website, Teams space, Google and One Drive services, and online notification services.
Reviews existing documentation related to projects and initiatives, identifies areas in need of changes, and assists team in updating and/or creating new documentation.
Works with Instructional Support Team to ensure that curricular documentation aligns with technical documentation and is accessible by stakeholders.
Assists in development of training materials and tests existing and new materials to see how they might be improved.
Assists in delivery of documentation and training materials to project manager, project stakeholders, and customers.
Assists Technology staff to collect, process, inventory, and distribute hardware, software, and accessories as needed.
Participates in data collection and monitors others doing data collection to ensure accurate reporting and efficient use of time.
Reviews work orders related to family technology support, provides updates to the Technology staff and STSs on progress of work orders, and assists in support activities in work orders related to purchasing, deployment of materials, and movement of assets for repair or surplus.
Provides basic troubleshooting for issues during new systems implementation or other project implementation.
Participates in and provides professional development activities for users and technical staff related to Technology implementations.
Performs related duties that are consistent with the job description and employee.