Technology Program Manager

Howden • Rayne Township, PA

6d • $72 - $105 • Remote

About The Position

We are seeking an experienced and results-oriented Business Program Manager to lead complex, cross-functional business initiatives from planning through execution and benefit realization, partnering with a dedicated Technology Program Manager on technical delivery and a Change Manager on adoption within assigned programs. You will support the Business Sponsor in developing the business case, and own benefits realization tracking and the overall program plan end-to-end, coordinating multiple workstreams, managing dependencies, and ensuring programs are delivered on time, within scope, and aligned with business priorities. You will work closely with business leaders, process owners, the Technology Program Manager, and the Change Manager to translate strategy into actionable plans and align technical and business readiness ahead of go-live. This role requires a blend of structured project management expertise, stakeholder management, and business acumen – ideal for someone who thrives at the intersection of operations, transformation, and change.

Requirements

• Proven ability to lead complex, multi-workstream programs with strong organizational and coordination skills
• Strong understanding of business operations, process improvement, and change management principles
• Ability to operate effectively within a defined business-technology engagement model, understanding role boundaries with Technology and Change Management and escalation paths for funding and governance decisions
• Excellent communication and stakeholder engagement skills, with the ability to influence and align across functions
• Analytical and structured thinker with a problem-solving mindset
• Comfortable operating in a fast-paced environment with multiple priorities
• Strong attention to detail and commitment to delivery excellence
• 5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space
• Demonstrated experience leading business transformation, process improvement, or systems implementation programs.
• Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)
• Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms
• Bachelor’s degree in Business, Operations, or related field is preferred
• PMP or equivalent project management certification is a plus

Responsibilities

• Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria.
• Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.
• Monitor program health, own the cross-workstream RAID log (risks, actions, issues, decisions), and proactively remove barriers to ensure successful delivery.
• Ensure all projects adhere to PMO standards, tools, and reporting requirements.
• Partner with the Change Manager to ensure change impact assessment, stakeholder readiness planning, and adoption tracking are built into the program plan, and own the go/no-go recommendation at each stage-gate — informed by technical readiness from the Technology Program Manager and change readiness from the Change Manager — in alignment with enterprise change frameworks and US Retail communications standards.
• Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.
• Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.
• Partner with the Technology Program Manager on technical delivery and Tech Review, and with the Change Manager on stakeholder readiness and adoption, alongside process owners and Capability & Enablement, to drive alignment and accountability across functions.
• Support operational teams in preparing for sustainment of outcomes post-implementation.
• Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams.
• Track and report on financials, resourcing, risks, and benefits realization.
• Ensure accurate and timely program documentation and status reporting.
• Track and communicate realized benefits and lessons learned, in line with PMO standards.

Benefits

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance
• Discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level