Technology PMO Intake Coordinator

Legence • Minneapolis, MN

1d • Hybrid

About The Position

The Technology PMO Intake Coordinator designs, implements, and manages the enterprise technology intake process for a large organization. This role is the primary entry point for new technology requests, including software, systems, applications, tools, and technology-enabled initiatives. In addition to intake and governance responsibilities, the role manages assigned technology projects as a PMO Project Manager, based on capacity and organizational priorities. The position bridges demand management, governance readiness, and delivery execution to ensure technology initiatives are well-defined, appropriately assessed, and successfully delivered.

Requirements

• Bachelor’s degree in business, Information Systems, Technology Management, Project Management, or related field (or equivalent experience)
• 3-6 years of experience in technology PMO, intake/demand management, IT operations, project management, or governance support.
• Solid understanding of project management fundamentals (scope, schedule, risk, communication)
• Working knowledge of creating, maintaining, and completing project documentation that aligns with public company SOX compliance, audit requirements, and project governance standards, including appropriate controls, approvals, and audit readiness
• Experience working in a structured enterprise IT environment
• Working proficiency with JIRA for intake, tracking, or project coordination
• Foundational knowledge of software, SaaS, systems, integrations, and technology platforms
• Ability to manage multiple initiatives simultaneously and escalate risks appropriately

Responsibilities

• Design, document, implement, and continuously improve enterprise-wide technology intake processes
• Define intake standards, request categories, required inputs, workflows, and decision checkpoints
• Establish scalable handoffs and service-level expectations across PMO, IT, and governance teams
• Serve as the primary intake coordinator and first point of contact for technology requests
• Ensuring requests are complete, properly categorized, and aligned with intake standards
• Track requests through review, approval, deferral, or rejection
• Help define screening criteria and determine which requests require formal assessment
• Support early evaluation of software, SaaS, systems, applications, and technology services
• Trigger appropriate architecture, security, data, compliance, and financial assessments
• Distinguish between low-risk tools and enterprise-impacting solutions
• Partner with Architecture, Security, Engineering, Data, Finance, Procurement, Legal, and Infrastructure teams
• Prepare intake summaries and documentation for governance forums and review boards
• Ensure intake decisions, approvals, and rationales are documented, traceable, and auditable
• Manage assigned technology projects using PMO standards and methodologies
• Define project scope, objectives, requirements, timelines, and success criteria
• Lead execution activities including status reporting, risk and issue management, and stakeholder communication
• Maintain project artifacts and reporting in PMO tools, including JIRA
• Support project closeout and lessons learned
• Use JIRA to track intake requests, projects, tasks, and related metrics
• Associate work to epics, initiatives, and portfolios per PMO standards
• Support intake, project, and portfolio reporting for PMO and leadership audiences
• Collaborate with business leaders, requestors, and IT partners to clarify needs and expectations
• Facilitate intake discussions, prioritization conversations, and project touchpoints
• Communicate status, risks, decisions, and next steps clearly and professionally
• Develop and maintain process documentation, job aids, and guidance materials

Benefits

• Hiring bonuses (and any guaranteed year-end bonuses) are administered under Company policy and are not earned until all stated conditions are met (e.g., active employment on the payment date).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level