(USA) Senior Technology Operations

Walmart•Bentonville, AR

1d•Onsite

About The Position

Staff-Content Management executes CES business technology enablement across assigned businesses and programs, translating business, operational, legal, and policy needs into configured and executable technology experiences. This role serves as a hands-on technical business owner from discovery through production readiness, configuring workflows, decision logic, actions, AI-first content, and business rules across CES-owned capabilities. The Staff performs technical discovery, translates requirements, supports Salesforce administration and configuration, and enables business onboarding and deployment across associate, customer, and AI experiences. Working across Operations, Product, Engineering, Legal, Policy, and business teams, this role enables CES to implement business change through reusable configuration and structured content. The Voice of the Advocate – Content Management team enables CES to translate business needs into executable technology experiences across associate, customer, and AI surfaces. The team owns business-side configuration of journeys, decision logic, actions, AI-first content, and business rules, while supporting Salesforce administration and business onboarding. Working across Business, Operations, Product, Engineering, Legal, and Policy, the team enables accurate, scalable changes at the speed of the business while reducing dependency on custom Product and Engineering development.

Requirements

5+ years of experience in technology enablement, business systems, configuration, operations, or related technical functions.
Experience translating business requirements into configured technology solutions, workflows, rules, or decision logic.
Experience taking business technology implementations from discovery through production readiness.
Experience identifying technical dependencies and working across business and technology teams.
Strong analytical, problem-solving, and cross-functional communication skills.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Experience with Salesforce administration, CRM platforms, workflow configuration, or low/no-code technology preferred.
Experience with AI-enabled technology, automation, structured content, or orchestration preferred.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Translate business, operational, legal, and policy needs into configured technology experiences.
Configure workflows, business rules, decision logic, actions, permissions, and LOB setup.
Support Salesforce administration and configuration for CES business experiences.
Build and maintain structured, AI-first content supporting associates, customers, self-service, and AI.
Lead technical discovery and translate business needs and dependencies into executable requirements.
Enable business onboarding from discovery through configuration, testing, deployment, and production readiness.
Identify cross-system dependencies and ensure accurate, scalable execution across CES technology surfaces.
Partner with Product and Engineering when needs require new capabilities, integrations, APIs, or functionality.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.