About The Position

The Technology Operations Manager is an executive-facing role with Chief of Staff–style scope: a strategic and operational extension of the IT Leadership team, driving financial discipline, operational rigor, and scalable execution. You’ll own executive-level deliverables (operating rhythms, reporting, narratives, and decision support) and influence outcomes across teams—often without direct authority. This is a high-exposure, high-ownership path for an early-career MBA who wants a fast track toward senior leadership through hands-on execution, clear business impact, and close partnership with IT leadership. If you’re energized by translating strategy into action, building repeatable systems, and raising the quality of executive decision-making with data and AI-enabled automation, this role is designed for you.

Requirements

  • MBA (or equivalent) with strong grounding in strategy, operations, and finance
  • Early-career experience in consulting, strategy/ops, finance, analytics, or chief of staff–adjacent roles
  • Demonstrated interest in technology, AI, and automation to improve business outcomes
  • Strong Excel/data analysis skills; comfortable building models, KPIs, and executive reporting
  • Strong stakeholder management and executive presence; exposure to AI copilots/automation platforms is a plus
  • Analytical rigor across financials, licenses, and operations
  • Bias for action (builds, doesn’t wait)
  • Operational discipline; creates structure where none exists
  • Technical curiosity, especially around AI and automation
  • Executive presence: clear communication and decision-ready outputs
  • Influence without authority across diverse stakeholders
  • Ownership mindset (outcomes > activity)

Responsibilities

  • Financial & License Optimization (Core Anchor)
  • Own budget tracking, forecasting, and variance analysis for the Technology organization
  • Analyze and optimize software licenses, vendor spend, and contract utilization
  • Identify and execute cost optimization opportunities (true-ups, rationalization, consolidation)
  • Partner with Finance and Procurement to strengthen governance, transparency, and spend discipline
  • Produce executive-ready reporting and narratives (run-rate, savings, cost-to-achieve)
  • Operational Execution & Standardization
  • Build and maintain standard operating artifacts (status updates, QBR/MBR materials, town hall decks, staff meeting content)
  • Run the weekly leadership operating rhythm (agenda, decisions, action tracking, follow-through)
  • Continuously improve onboarding materials and processes for new hires
  • Drive clarity, repeatability, and high-quality communication across the Technology org
  • AI & Automation (Force Multiplier)
  • Design and deploy AI agents/automation to streamline executive communications, generate reporting and insights, and reduce manual operational work
  • Identify and implement high-impact AI use cases across Technology and partner teams
  • Continuously evaluate tools/approaches to increase output without increasing headcount
  • Establish lightweight governance so AI is used responsibly and effectively at scale
  • Strategic Execution & Executive Enablement (Chief of Staff–Style Projects)
  • Translate leadership priorities into crisp narratives, plans, and deliverables
  • Drive cross-functional execution with clear ownership, timelines, and accountability (influence without authority)
  • Create executive-ready briefings, updates, and decision support for senior stakeholders
  • Surface risks, dependencies, and opportunities early—with recommended actions
  • Connect teams to ensure alignment across Technology, Operations, and Growth
  • Resource & Capacity Visibility
  • Support a resource management discipline (capacity, demand alignment, skills-to-work mapping)
  • Create visibility into who is working on what—and whether it aligns to priorities
  • Enable leadership tradeoff decisions using data—not assumptions
  • Organizational Intelligence & Insight
  • Synthesize signals across delivery, risk, bottlenecks, and sentiment
  • Provide clear, fact-based insights and recommendations to leadership
  • Reduce surprises through early visibility, proactive communication, and escalation

Benefits

  • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
  • 401(k) with company match
  • Paid vacation, sick, personal and parental leave time
  • Paid Volunteer Time: giving back to our communities is important to us
  • Employee Recognition Program – convert your recognition points into gift cards
  • Employee Assistance Program – offers benefits to help you manage daily responsibilities
  • Access to on-demand training courses to advance further in your career
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